We are seeking a Retail Specialist with a passion for sales, merchandising, and sourcing beautiful, locally made products.
Our Ciderhouse retail shop showcases thoughtfully curated goods that reflect our Vancouver Island roots and cidermaking heritage. This role is ideal for someone who thrives in a results-driven retail environment, has an eye for creating inspiring displays, and loves sourcing products & makers that align with our brand. You are someone who leads by example and is motivated by hitting and exceeding sales targets.
In addition, as our retail shop is within our Tasting Room, you are willing and eager to pitch in and help the service team as needed by bussing tables, hosting guests, and serving cider.
- Compensation: Up to $20/hour, depending on experience and certifications + 4% vacation pay + share of pooled gratuities (avg $10+/hr in high season) + 1% retail sales commission, for an average target hourly compensation of $30+/hour
- Work week: Approx 30-32 hours/week
- Vacation: 2 weeks paid (in the form of 4% paid out each cheque) + option of additional 2 weeks unpaid
This position is a combination of desk work (e.g. client calls, documenting plans) and front line “on your feet” hustle (e.g. helping clients navigate a wedding rehearsal, setting up tables & chairs).
- Lead by example in delivering a premium, brand-aligned retail experience while maximizing sales and supporting team success
- Deliver exceptional, personalized customer service
- Drive retail sales through product knowledge and storytelling
- Create and maintain visually compelling displays
- Source and build relationships with local vendors and artisans
- Manage inventory, restocking, and product rotation
- Manage all online orders, including packing and shipping
- Lead our Cider Club membership program
- Assist Sales, FOH and Event staff as needed
Retail experience in a sales-focused environment (experience in merchandising and/or buying an asset)
Proven ability or strong desire to meet/exceed sales goals
Experience building basket value through storytelling, pairing, and guided product discovery
Solid communication and customer engagement skills
Excellent eye for visual display and detail
Passion for local, sustainable, and well-crafted products
Organized, proactive, with a customer-first focus
Positive growth mindset, a sense of curiosity, and a joyful team player
Comfort with point-of-sale systems (Square) and basic inventory software & online sales systems (Shopify preferred)
Physical stamina to stand for long periods and lift up to 15 kg routinely each day
Serving It Right certificate
Casual dress & fun company events
Cider allowance
Free onsite parking
No early mornings or late nights
Paid time off for sickness, bereavement, extreme weather
Store discounts
Sea Cider is a certified organic orchard near Victoria, BC that crafts award-winning cider from heirloom apples. Our mission is to create exceptional cider experiences as a community-minded, conscientious land steward. We foster a positive, inclusive, and collaborative work culture and are tenacious in our efforts to produce outstanding cider and memorable customer experiences.
Apply in confidence with a resume plus a cover letter that describes how you meet the job requirements. We thank all applicants who apply; however, only those selected for consideration will be contacted.
Please email [email protected] to apply.
