Job Description – Assistant General Manager
Set at the top of Hotel X Toronto, Valerie is a three-story venue that boasts a space that features a massive hotel rooftop, a 360-degree view of the city and an outdoor all-season pool. A sophisticated dining space and cocktail bar lead the way on the 27th floor, paired with attractive live music and will stream together under one cohesive Japanese-influenced concept.
These multifaceted spaces create a memorable experience for everyone. Our Mission is simple. We are in the experience business. Our people-first culture will inspire and empower our team to deliver moments that matter in an environment hyper-focused on the guest experience. Together we will build a best-in-class hospitality experience.
What You’ll Do:
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Support the General Manager in overseeing daily operations, including staffing, guest service, financials, and strategic planning.
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Lead and mentor both front-of-house and heart-of-house teams to uphold service excellence and company standards.
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Assist with recruitment, onboarding, training, and performance management of all team members (e.g., hosts, servers, bartenders, kitchen and support staff).
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Actively manage guest experience by resolving concerns, responding to feedback, and handling special requests with professionalism.
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Work closely with the kitchen team to ensure timely and accurate food and beverage service, including accommodation of dietary needs.
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Contribute to inventory control, including ordering supplies, conducting stock counts, and minimizing waste.
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Assist in financial oversight, including revenue tracking, expense management, and identifying cost-saving opportunities.
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Manage scheduling, timesheets, and basic payroll administration to ensure proper staffing and compliance with company policies.
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Maintain a clean, safe, and organized environment in accordance with Ontario health and safety regulations.
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Promote a positive, respectful, and inclusive workplace culture where communication and collaboration thrive.
What You’ll Need
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2+ years in a restaurant leadership or supervisory role in a full-service or upscale dining environment.
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Proven leadership skills with the ability to coach and develop team members.
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Strong customer service and communication abilities.
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Highly organized and able to multitask in a fast-paced environment.
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Flexibility to work evenings, weekends, and holidays as needed.
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Legal eligibility to work in Canada.
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Smart Serve certification (required); Food Handler Certificate (preferred).
Why Join Us
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Group health benefits after probation for full-time employees
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Exclusive discounts
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Staff meal
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Career advancement opportunities in a growing environment
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And more!
