With over 65 years of service, ServiceMaster Clean is a trusted leader for commercial cleaning. Every day more than 100,000 businesses worldwide depend on our commercial cleaning network to keep their workplaces clean and well maintained.
ServiceMaster Clean Mississauga is currently looking to hire Regional Operations Managers for our clients located within the GTA area.
As a Regional Operations Manager, you will be a key part in the execution of ServiceMaster Clean’s operational processes, with a focus on delivering outstanding results for our client.
You will be responsible for managing the day to day services we provide at the regional level.
That includes managing customer relations, and strict adherence to health and safety regulations and training of new management hires.
Job Responsibilities
- Reports to the Director of Operations
- Manages team of Site Managers and their subordinates across designated locations
- Addresses and provides guidance on all operational concerns from site managers
- Serves as second point of escalation for site level client issues/concerns, escalates to the Director of Operations as required/appropriate
- Performs regular (weekly) audit of all client locations, reporting results to Director of Operations
- Evaluates and enforces (as appropriate) all ServiceMaster policies and processes
- Provide guidance and training on policies, practices, creative strategies, and corrective actions as needed
- Conduct formal investigations into all major incidents (Safety, HR, etc.) alongside senior site leadership, preparing final summaries/reports for executive management.
- Working in tandem with site leadership, to ensure completion of all Special Projects (PO’s)
- Pricing for basic janitorial services
- Communicate with external vendors for outsourcing supplies or services
- Drafting, presenting, and implementing approved new policies
- Monitor staffing and attendance levels across managed locations, and works with regional admin team and site leadership to address and resolve any staffing concerns
- On call as Tier 2 internal escalation point (above Site Manager) for all issues/concerns/incidents/emergencies
- Other duties as business needs required
Requirements
- Must have valid SIN card and be authorized to work in Canada.
- Valid Driver’s License and vehicle (you will be requested to provide a driver’s abstract)
- Must Live in Mississauga or close to
- Minimum 3 years management in janitorial services.
- Strong working knowledge of MS Office - specifically MS Outlook, MS Teams and Excel
- Working knowledge of ADP Time and Attendance (WorkForce Now)
- Experience in distribution centers and/or logistics would be an asset.
- Proven ability to manage teams, both large and small.
- Experience and success representing the company’s interests in senior client management meetings
- Highly organized and proficient in managing administrative tasks.
- Able to prioritize and manage multiple simultaneous tasks appropriately.
- Demonstrated ability to coach, develop and train individuals.
- Working knowledge of current commercial cleaning methods and practices.
- Experience with cleaning equipment, including large commercial floor scrubbers would be an asset.
- Experienced and proficient with technology (computer, web-based, app and mobile functions).
- Strong English written and oral communication.
- Willing to work flexible hours and days – some evenings and weekend work will be required
- Position includes an on-call component. Must be available to address urgent/emergency concerns when required.
Job Types: Full-time, Permanent
Pay: $65,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
Experience:
- Management: 3 years (preferred)
Work Location: In person
