Customer Service Representative
Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between.
Why work at St Regis Group?
- St Regis Group is the leading supplier for awards and recognition in the industry. We get to help amazing customers recognize their amazing employees.
- We value your feedback and do our best to incorporate your great ideas into our day-to-day operations.
- We support professional development and back this statement up with interactive training, and development opportunities!
- You want to be part of a fun, fast paced, collaborative team.
- Competitive compensation and benefits package (based on education and experience).
We are looking for a highly organized and customer-focused individual to join our fast-paced Customer Service team.
This is more than a traditional customer service position. You will manage your customers’ orders from start to finish, acting as their main point of contact throughout the entire process. You will build strong relationships, understand their needs and help ensure their orders are completed accurately and on time.
Our customers often work toward important deadlines for award shows, recognition events and special functions. You will play an important role in helping them find the right solutions and making sure every detail is handled with care.
This is a salaried position with no commission, upselling or sales targets. The focus is on providing excellent service, finding solutions and creating a positive experience for every customer.
What You’ll Do
- Manage customer orders from the initial inquiry through to completion
- Answer incoming phone calls, emails and live-chat inquiries
- Prepare quotes and provide accurate product and order information
- Enter and process orders with a high level of accuracy
- Build lasting relationships with your assigned customers
- Follow up on orders and keep customers informed throughout the process
- Help customers find practical solutions based on their needs, budget and deadlines
- Coordinate with internal departments to ensure orders are completed accurately and on time
- Manage a busy email inbox while responding professionally and promptly
- Complete detailed data entry and maintain accurate customer and order information
- Handle multiple orders, priorities and deadlines at the same time
- Resolve customer concerns calmly and effectively
What We’re Looking For
- Strong customer service and relationship-building skills
- Excellent written and verbal communication
- Exceptional attention to detail and accuracy
- Strong organization and time-management skills
- The ability to multitask and manage changing priorities
- Comfortable working in a fast-paced environment
- Able to work well under pressure and meet tight deadlines
- Confident managing a high volume of emails, phone calls and customer requests
- A proactive problem-solver who enjoys helping customers
- Strong data-entry and computer skills
- A dependable team player who can also manage their responsibilities independently
Why This Role Matters
You will be an important partner to your customers, helping bring their awards, recognition programs and special events to life. From preparing the initial quote to making sure the final order is completed correctly, you will provide the reliable support and attention to detail our customers depend on.
If you enjoy building relationships, solving problems and taking ownership of the customer experience from beginning to end, we would love to hear from you.
Required Skills and Knowledge:
- Spoken English (fluent), Written English (professional level)
Qualifications:
- Must have appropriate transit to attend the directing branch office.
- Must be legally entitled to work in Canada.
Job Type: Full-time, Permanent, Monday to Friday, annual salary -measured on experience, Benefits after 90-day probationary period
Location – Markham, Ontario- In office
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
