This position is at Nova Inn in Wabasca.
Front desk agents ensure proper completion of all front office duties, reservations, guest services, and telephone areas, assigning housekeepers, back of house including laundry, experience front desk, handling cash, accounting procedures, and general administrative tasks.
Day, evening, night shifts including weekends.
Possession of proven skills in front office, Ability to work under high pressure. Possession of strong communication and organization skills. Strong problem solving skills. Experience in Room key or other front desk operating systems an asset. Computer literate with adequate knowledge in Microsoft Office programs
Summary
As a Front Desk Agent, you will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in Microsoft Office, data entry, and multi-line phone systems will be essential in managing reservations and handling inquiries efficiently. You will also utilize your communication skills and cash handling experience to facilitate smooth transactions. With a focus on administrative tasks and clerical support, you will contribute to the overall operational success of our organization while enhancing guest satisfaction. Join our team and make a positive impact on our clients' experiences.
Responsibilities
- Greet and assist guests at the front desk, providing exceptional customer service.
- Manage multi-line phone systems, directing calls and taking messages as needed.
- Perform data entry tasks and maintain accurate filing systems.
- room inspections
- Handle cash transactions and assist with basic accounting duties.
- Utilize Microsoft Office, Roomkey, for administrative tasks and correspondence.
- Ensure the front desk area is organized and welcoming for visitors.
Job Type: Full-time
Pay: $18.00-$21.00 per hour
Education:
- Secondary School (preferred)
Experience:
- administrative assistant: 1 year (preferred)
- receptionist: 1 year (preferred)
Work Location: In person
