POSITION SUMMARY
The Deputy Team Lead supports the Team Lead in the day-to-day supervision, coordination, and performance of the on-site security team at TC Tower. This role acts as the second-in-command during assigned shifts and assumes Team Lead responsibilities in their absence. The Deputy Team Lead ensures post orders are followed, incidents are managed professionally, and a safe, secure, and customer-focused environment is maintained for tenants, visitors, and staff. This is a 12-hour night shift position operating on a rotating schedule of four (4) consecutive nights on, followed by four (4) consecutive nights off. Candidates must be available to work overnight shifts, including weekends and statutory holidays, as scheduled.
KEY RESPONSIBILITIES
Including but are not limited to the following:
Operational Support
- Act as shift lead when the Team Lead is unavailable or off-site.
- Ensure all security posts (lobby, patrol, plus-15, loading dock, etc.) are properly staffed and functioning.
- Monitor compliance with site post orders, SOPs.
- Conduct regular internal and external patrols of the building and surrounding areas.
- Conduct Parkade patrols under the direction of the security manager.
- Review daily security logs and incident reports for accuracy and completeness.
Team Leadership & Oversight
- Provide guidance, coaching, and directions to security guards during shifts.
- Assist with on-the-job training and mentoring of new contracts and existing in-house staff.
- Address minor performance or conduct issues and escalate when required.
- Promote professionalism, accountability, and customer service standards.
Incident & Emergency Response
- Act as first or secondary point of contact for incidents and emergencies.
- Assist with response to medical events, fire alarms, floods, power outages, and security breaches.
- Ensure incidents are documented accurately and reported per site and HRREIT procedures.
- Liaise with emergency services, property management, and tenants as required.
Communication & Coordination
- Serve as a key communication link between officers and the Team Lead.
- Participate in shift briefings and pass-downs.
- Assist with implementing new procedures or site changes.
- Support special events, drills, and tabletop exercises.
Administrative Duties
- Assist with scheduling adjustments and shift coverage coordination.
- Verify patrols, checkpoint scans, and task completion.
- Filing and completing documents as per current policy.
QUALIFICATIONS & REQUIREMENTS
- Valid Alberta Security Services License.
- Minimum 1–2 years of security experience, preferably in a high-rise or commercial setting.
- Previous leadership or senior guard experience preferred.
- Strong knowledge of (GENETEC) access control, patrol operations, and emergency response.
- Excellent communication and conflict-management skills.
- Ability to remain calm and decisive under pressure.
- Strong written and verbal communication skills.
- Proficient in report writing and basic computer systems.
- First Aid / CPR certification preferred.
CORE COMPETENCIES
- Leadership & decision-making.
- Time management and reliability.
WORKING CONDITIONS
- Shift work includes days, nights, weekends, and holidays.
- Indoor and outdoor patrols.
- Prolonged standing and walking.
- Ability to respond quickly to emergencies.
*While you are assigned to a primary shift, successful candidates must be flexible and available to work both day and night shifts when operational requirements require it. This flexibility is essential to ensure continuity of leadership, provide operational support, and meet the needs of the client. *
Benefits include Dental, medical, extended medical, life insurance, and a RRSP matching program.
