Service Writer

Brandt -
Mount Pearl, NL

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Détails du poste

Il y a 11 jours

Profil recherché

Classement
Microsoft Office
Comptabilité

Description complète du poste

Brandt is currently seeking a Service Writer for our Mount Pearl Construction & Forestry location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

Field internal and external customer inquiries promptly to provide accurate and helpful information, ensuring a positive customer experience.

Provide timely updates to customers on service progress to maintain transparency and satisfaction.

Open and track work orders as directed by the Service Manager or Shop Foreman, maintaining control until they are closed and invoiced to ensure accurate job completion.

Process work orders by preparing them thoroughly for review prior to closing, ensuring accuracy and completeness.

Close work orders promptly and accurately to support efficient billing and record-keeping.

Ensure precise time tracking and posting to work orders, making corrections as directed by the Service Manager to guarantee accurate labor accounting.

Maintain the Service Department filing system and service library, ensuring that all bulletins, manuals, and multimedia materials are current and accessible under the supervision of the Service Manager.

Update customer profiles regularly by recording equipment details, operational hours, and other relevant data from work orders to support accurate customer records.

Maintain inventory of accessories and supplies and preparing replacement orders as needed.

Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.

Process warranty and product improvement claims, including calculating charges, submitting claims, and following up to ensure timely resolution and cost recovery.

Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

Knowledge of office procedures.

Basic knowledge of accounting practices.

Experience with standard desktop applications including Microsoft Office Suite.

Ability to organize and direct workflow.

Ability to multi-task in a fast paced environment.

Possess a strong customer service focus with a commitment to delivering high quality customer service.

General understanding of mechanical/technical terminology considered an asset.

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