What we need from you
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Process invoices, post checks to vendors and distribute employee checks
Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Qualifications for Night Auditor
- Excellent communication and math skills
- 2+ years' experience in customer service or hospitality
- Able to learn computer functions and other on-the-job skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Solid customer service skills
- Strong written and verbal communication skills
- Exceptional customer service skills
- Fluency in the local language - extra language skills would be great, but not essential
- Flexibility - night, weekend and holiday shifts are all part of the job
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
Job Type: Full-time
Pay: $17.75-$24.95 per hour
Benefits:
- Dental care
- Extended health care
Experience:
Work Location: In person
