C53 -Youth Support Worker ( Grid 21 ) - Casual

Phoenix Society -
Surrey, BC

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Détails du poste

Temps plein
De 27,92 $ à 29,60 $ de l’heure

Profil recherché

Certification RCR
Permis de conduire de classe 5
FoodSafe
Diplôme d'études secondaires
Certificat de premiers soins de base
Compétences en communication
Certification DEA

Description complète du poste

Title: Youth Support Worker

Number of Positions: Multiple

Competition Number: C53

Location: Main Campus

Position Status: Casual

Reports to: Program Manager
Compensation: $27.92 - $29.60

Shift Timing: Multiple Shifts

Job Summary:

The primary role of a Youth Support Worker is to build trusting, supportive professional relationships with youth and young adults. This role works with a multidisciplinary team to support clients to help them reach their goals and transition to healthy, confident adults as per a pre-established plan of care. Working in the Youth & Young Adult (YAYA) Program, this role will provide youth and young adults with their basic and immediate needs, ensure their physical and emotional well-being and safety, support them with relapse prevention and treatment, and help them to transition back to the community when they may be ready.

Client Services:

Welcome and orient youth/young adults accessing Phoenix services upon entry to the Program (i.e., introduce and explain services provided, facility tours, complete program orientation, etc.)
Actively engage with and develop relationships with at-risk youth and young adults 17-24 years of age
Coordinate youth meetings and activities, including recreation and life skills, individually and in consultation with the primary treatment providers
Respond to and assist with the provision of clients’ immediate needs, including food, clothing, recreational opportunities, etc.
Assist clients with the completion of instrumental daily activities, including household upkeep and community participation
As per pre-established care plans, work collaboratively with other staff to assist youth in attaining short and long-term goals, strategies for meeting these goals, and an action plan for implementation, based on inputs provided by the MHSU team.
Assist youth with accessing external community supports and accompany them if needed
Respond to any medical emergencies or potential behavioral, mental health, emotional, or substance use concerns using pre-established trauma-informed practice.
Maintain the cleanliness and safety of the residence, including laundry as needed
Manage youth case files, including all relevant reporting and documentation
Attend all training and meetings as directed by your manager
Complete room searches and room cleans upon client discharging from program
Monitor site security and respond to safety concerns, including access to/from the residence, keeping track of clients’ whereabouts, etc.
Complete critical incident reports as per policy
Other duties as required

Qualifications:

Grade 12
Certificate in Community Social Service or equivalent
Recent, related experience of one year providing community social services to youth and young adults and working with youth and young adult populations, substance use services, mental health, corrections, etc., or equivalent
Valid Class 5 driver’s license with clean driver’s abstract
Standard First Aid with CPR-C-AED certificate preferred
Food Safe certificate preferred
Non-Violent Crisis Intervention training certificate preferred
Food Safe Certification is required

Skills & Knowledge:
Ability to communicate effectively both verbally and in writing.
Ability to deal effectively with others.
Ability to teach.
Physical ability to carry out the duties of the position.
Ability to organize work
Ability to operate related equipment.

Competencies:

Approach to Work

Demonstrates initiative, flexibility, adaptability and resourcefulness
Actively seeks and incorporates feedback to inform continuous self-improvement
Sets goals, creates and implements action plans, monitors progress, and evaluates results
Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

High degree of relevant and current job knowledge and skill
Consistently produces accurate, thorough, high-quality work in a timely manner
Builds and promotes a culture of health and safety in the workplace
Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

Models independent thinking and creativity
Demonstrates effective problem-solving skills
Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
Exercises sound judgment in the best interests of the organization
Communication & Interpersonal Skills

Expresses themselves clearly and professionally both verbally and in writing
Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
Has a manner, style and presence that makes a positive impression
Listens to and considers others’ views
Personal Leadership

Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
Fosters enthusiasm, energy and commitment
Takes responsibility for personal actions, performance, and health
Is reliable and accountable; shows up on time ready to work
Teamwork & Collaboration

Effectively works with their colleagues to ensure organizational success
Champions positive working relationships with staff and external partners
Supports an environment of openness and champions teamwork and communication across programs
Leverages the expertise and experience of others for organizational success

Salary for this role is between $27.92 - $29.60 per hour.

Closing Details:

Closing DateInternal applications will be accepted until August 4, 2025, 04:00 pm.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply. External applicants will be reviewed after internal applicants have been reviewed and interviewed. All qualified applicants are welcome to apply. Those shortlisted will be contacted.

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Closing Details:

Closing DateInternal applications will be accepted until August 4, 2025, 04:00 pm.

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Closing Details: Closing DateInternal applications will be accepted until August 4, 2025, 04:00 pm.

Closing Details:

Closing DateInternal applications will be accepted until August 4, 2025, 04:00 pm.