Customer Care Representative (Customer Service / Relationship Development)Ron Hodgson Chevrolet Buick GMC
St. Albert, Alberta
Customer Service with Purpose. Relationship Development with Impact.
Ron Hodgson Chevrolet Buick GMC is building a new Customer Care Department and is looking for an outstanding Customer Care Representative (CCR) to join our team.
This position combines elements of customer service, appointment coordination, customer retention, sales support, service support, and relationship development. While telephone communication is an important part of the role, this is not a traditional call centre or appointment-setting position.
Our Customer Care Representatives help customers throughout their ownership journey by identifying opportunities, coordinating communication, supporting both our Sales and Service Departments, and ensuring no customer opportunity is lost through lack of follow-up.
What You’ll Do
- Contact customers by telephone, email and text
- Schedule appointments and coordinate follow-up activities
- Support customer retention initiatives
- Assist Sales and Service customer campaigns
- Build positive customer relationships
- Document customer interactions using our CRM and Customer Care operating system
- Identify new customer opportunities
- Work closely with Service Advisors, Sales Consultants and Managers
How Success Is Measured
Success isn’t measured simply by the number of calls you make.
Instead, we recognize:
- meaningful customer conversations
- professional execution
- consistent follow-through
- customer relationship development
- opportunity advancement
- teamwork
Our structured performance program rewards quality of work—not simply activity.
Who Thrives Here?
People who enjoy:
- helping customers solve problems
- meaningful conversations
- staying organized
- following through on commitments
- working with clear expectations
- continuous learning and coaching
Successful applicants often come from:
- Customer Service
- Hospitality
- Retail
- Banking
- Automotive
- Administration
- Business Development
- Healthcare
- Education
Automotive experience is helpful but not required.
Comprehensive training is provided.
Compensation & Growth
- Full-time permanent position
- Starting wage: $24.00 per hour
- Structured monthly performance incentive program
- Expected annual earnings of approximately $55,000–$63,000, depending on performance
- Paid training
- Ongoing coaching and mentorship
- Career advancement opportunities
Our Hiring Process
Applicants selected for interview will complete a behavioural assessment designed to identify communication style, workplace strengths and natural approaches to customer relationships.
The assessment is not a test of intelligence or experience. It helps us place people where they are most likely to succeed.
Apply Today
If you’re looking for a professional customer service career focused on relationship development, continuous learning and long-term growth, we’d love to hear from you.
Ron Hodgson Chevrolet Buick GMC is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: From $24.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
