OMAC Mississauga North is seeking a friendly, organized, and professional Administrative Officer / Receptionist to serve as the first point of contact for our students, families, and prospective members. This role is responsible for supporting daily front-desk operations, customer service, scheduling, communication, and administrative tasks, while helping to create a positive and welcoming environment for our martial arts community.
Key Responsibilities: Front Desk & Customer Service
- Greet students, parents, and visitors in a professional and welcoming manner.
- Answer phone calls, emails, text messages, and social media inquiries.
- Provide information regarding programs, memberships, schedules, events, and promotions.
- Assist prospective students with trial class bookings and registration.
Administrative Support
- Maintain accurate student records and attendance.
- Process registrations, membership agreements, payments, and renewals.
- Prepare and organize administrative documents and reports.
- Manage appointment scheduling and follow-up communications.
- Assist with inventory tracking and ordering of uniforms, equipment, and supplies.
Student & Parent Relations
- Build positive relationships with students and families.
- Respond promptly and professionally to questions and concerns.
- Support student retention initiatives and membership renewals.
- Assist with event registrations, belt testing administration, and special programs.
Marketing & Communications
- Assist with social media engagement and basic content posting.
- Support community outreach initiatives and promotional campaigns.
- Help coordinate special events, open houses, birthday parties, camps, and school programs.
Facility Operations
- Ensure the reception area remains clean, organized, and professional.
- Assist with opening and closing procedures.
- Support instructors and management with daily operational needs.
Qualifications
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional, positive, and team-oriented attitude.
- Strong organizational and multitasking abilities.
- Comfortable using computers, email, spreadsheets, and office software.
- Ability to work independently and take initiative.
- Previous administrative, receptionist, retail, customer service, or martial arts school experience is considered an asset.
Preferred Attributes
- Enjoys working with children and families.
- Strong attention to detail.
- Reliable, punctual, and professional.
- Comfortable working in a fast-paced environment.
- Passion for helping students succeed and grow.
Employment Details
Location: OMAC Mississauga North
3050 Argentia Rd, 2nd Floor
Mississauga, ON L5N 0A2
Position Type: Full-Time
Schedule:
- Evening availability required.
- Additional daytime hours may be available during camps, events, and school breaks.
What We Offer
- Positive and supportive team environment.
- Opportunities for professional growth and advancement.
- Training and mentorship provided.
- The opportunity to make a meaningful impact on children and families through martial arts education.
OMAC Mississauga North is committed to developing future leaders through martial arts excellence, character development, and community engagement. We are looking for individuals who share our passion for helping students become confident, respectful, and successful both on and off the mat.
Pay: $19.00-$23.00 per hour
Benefits:
Language:
Work Location: In person
