Serving medical imaging since 1954, Christie Innomed develops, distributes, integrates, and supports innovative solutions and products that improve the performance of healthcare institutions across Canada in the fields of medical imaging and healthcare IT solutions.
Christie Innomed is now a leader in medical imaging and healthcare informatics, with more than 250 specialists supporting over 1,500 hospitals and clinics across Canada.
Reporting to the Vice-President, Operations, the Buyer, Service Parts & Accessories is responsible for procuring service parts, biomed parts, accessories, technical personal protective equipment (PPE), and consumables required for Christie Innomed’s field service operations across North America, while executing activities within the parts readiness framework defined by the Service Excellence & Enablement (SE&E) function.
The incumbent ensures that Field Service Representatives (FSRs), biomedical technicians, and customers receive the right part or accessory, from the right source, at the right time and cost, with clear visibility throughout the process from request to receipt and return.
- Execute service parts and accessory procurement within the framework defined by SE&E (approved parts list, supplier structure, pricing benchmarks, procurement guidelines).
- Manage the full lifecycle of parts requests from intake to delivery, including sourcing, purchasing, follow-up, communication, and physical receipt.
- Manage the complete return and RMA process for defective parts, exchange parts, unused parts, warranty returns, and supplier returns.
- Maintain sourcing discipline across OEMs, secondary market suppliers (MVS), refurbished part suppliers, and alternate vendors.
- Maintain accurate procurement-related data in NetSuite, including purchase orders, supplier documentation, item references, pricing updates, receipts, and tracking information, in accordance with supply chain master data standards.
- Procure operational accessories, consumables, and technical PPE (lead aprons, dosimeters, FSR consumables) based on specifications provided by technical or operational stakeholders.
- Collaborate with FSRs, the SE&E Service Parts Architecture role, Logistics, Quality, Finance, and Sales.
Procurement of Service Parts and Accessories
- Receive, triage, and prioritize parts requests from field teams across North America.
- Source parts and accessories across OEM, MVS, refurbished, and alternate suppliers, based on urgency, availability, reliability, warranty, documentation quality, delivery constraints, total cost, and required stock levels.
- Execute kit procurement and replenishment per SE&E-defined kit definitions.
- Create and follow up on purchase orders in the ERP (NetSuite), ensuring required information is complete and accurate.
- Support urgent and machine-down requests through the defined expedite path. Escalate supply or delivery risks when they may affect service response, customer commitments, or operational continuity.
- Follow up on supplier commitments through to receipt; escalate delays and quality issues.
- Communicate proactively with FSRs on part availability, delivery destination and shipping requirements, delivery ETAs, substitutions, and constraints.
- Coordinate with logistics, warehouse, and regional hub teams to support timely receipt, shipment, transfer, or pickup of parts and accessories.
- Partner with the SE&E Service Parts Architecture role on framework adoption and feedback (recurring failure patterns, supplier issues, parts kit gaps).
- Support internal pricing and quotation requests for parts and accessories by providing cost, availability, supplier, warranty, and lead-time information.
- Liaise with Finance on PO/invoice issues, supplier credits, and audit support.
- Maintain clear records of supplier quotes, availability, lead times, substitutions, tracking information, and purchase documentation.
Returns and RMA management
- Support the end-to-end return/RMA process for defective parts, exchange cores, unused parts, warranty returns, supplier returns, and final returns to Christie.
- Ensure each return has a clear status, destination, documentation trail, financial /commercial consequence, and owner.
- Track open RMAs, exchange cores, and supplier credits; ensure exchange parts are returned within required windows.
ERP and master data
- Create or update procurement-related item and supplier information in NetSuite according to defined standards, escalating master data, pricing, supplier, or HS-code issues to the appropriate process owner.
- Reconcile PO receipts with invoices and supplier documentation.
- Maintain accurate procurement and order information for receiving, finance, service, and customer follow-ups.
- Support clean handoffs between procurement, logistics, receiving, finance, and service.
- Flag recurring item master, part number, vendor, pricing, or documentation issues to Supply Chain Excellence / process owners.
- Support NetSuite adoption by following defined workflows and helping identify transaction gaps or process issues.
Additional ad-hoc support
- Coordinate receiving of inbound parts with the relevant warehouse or regional hub team; perform local receiving only where location and operating model require it.
- Coordinate transfers between hubs (Saint-Eustache, Edmonton, Phoenix) and to FSR car stock.
- Ensure return paperwork, commercial invoices, packing slips, and shipment documentation are complete and properly attached to the relevant transaction.
- Help distinguish whether returned parts should go back to supplier, return to stock, be scrapped, quarantined, or held for exchange/refurbishment review.
- Support cycle counts and inventory accuracy initiatives.
- Support ISO 9001 and internal audit readiness related to service parts processes.
- DEC (2–4 years) in supply chain, procurement, logistics, business administration, operations, or a related field.
- 3-5+ years in purchasing, procurement coordination, parts sourcing, logistics coordination, inventory support, or a comparable operational role.
- Preferred: Medical device, medical imaging, or industrial equipment background. Familiarity with OEM, refurbished, secondary-market, or exchange-based parts sourcing. Experience supporting field technicians or distributed service teams.
- Strong ability to follow up with vendors, track open orders, maintain documentation, and close loops.
- Demonstrated success working in a high-volume, time-sensitive environment with competing priorities.
- Investigative sourcing judgment: Verifies internal availability (refurbished, harvested, exchange, or transferable stock at any hub), comfortable challenging requests when something looks off, and known for asking questions before issuing POs.
- Strong judgment, attention to detail, problem solving, follow-through, and service orientation.
- Experience working with ERP systems; NetSuite preferred (or experience with Dynamics AX)
- Strong Excel and Microsoft Office skills.
- Clear written communication.
- Bilingual French and English, spoken and written
- FSRs know where their parts requests stand.
- Urgent requests are triaged consistently using the SE&E-defined expedite path.
- Open aged parts requests are visible, managed, and trending down.
- The status of every open RMA is known: where it is, where it's going, and the financial consequence.
- Exchange parts are returned within required windows.
- The function no longer runs through email overload and informal memory.
Location: Saint-Eustache, QC (head office); Edmonton, AB (regional hub); hybrid possible
Interested in this challenge? Don’t hesitate to apply! Please send your application to: [email protected]. All applications will be considered. Please note that only selected candidates will be contacted.
Christie Innomed develops, distributes, integrates, and supports innovative solutions and products that improve the performance of healthcare institutions in Quebec and across Canada in the fields of medical imaging and healthcare information management.
Christie Innomed professionals support hospitals and clinics in optimizing their medical imaging technologies and improving overall performance in screening, diagnosis, and treatment. The company provides the technical and clinical support necessary to improve workflows and modality management, enabling clients to deliver the best possible care.
To learn more, please visit: www.christieinnomed.com
We are committed to inclusion and equal opportunity. Accommodations are available to all candidates upon request throughout the recruitment process. Please contact Human Resources at [email protected] if you require accommodation.
In this document, the use of the masculine gender is intended solely to simplify the text and is not meant to be discriminatory.
