JOB TITLE: Guest Care Coordinator / Medical Spa Receptionist
LOCATION: True Balance 31 Liberton Dr Suite #212, St. Albert, AB T8N 3X6
EMPLOYMENT STATUS: Opportunity for Full-Time Hours for Candidates Willing to Travel Between Clinic Locations
HOURS OF WORK: Clinic Hours
COMPENSATION: Starting at$22.00 per hour
ABOUT BIOS
Bios Wellness Clinics’ multi-disciplinary approach is aimed at redefining excellence in care through innovative technologies. Our mission is to provide cutting-edge treatments in medical aesthetics and complementary & alternative medicine to enhance the well-being of our patients.
WHY
At Bios Wellness Clinics, we are committed to innovation and excellence in medical aesthetics and wellness. Our team members are equipped with cutting-edge tools, ongoing professional development opportunities, and a collaborative environment where creativity and collaboration are valued. By joining Bios, you’ll thrive in a forward-thinking organization that emphasizes both your personal growth and the delivery of exceptional patient care, setting us apart in the industry.
JOB SUMMARY
Bios Wellness Clinics is seeking a professional, personable, and client-focused Guest Care Coordinator to join our growing team. This role is ideal for someone passionate about the medical aesthetics and wellness industry who enjoys creating exceptional client experiences in a fast-paced clinic environment.
The Guest Care Coordinator serves as the first point of contact for clients both in person and over the phone and plays an essential role in supporting clinic operations, client education, scheduling, and retail sales.
KEY RESPONSIBILITIES
Client Interaction and Communication
- Welcome and assist clients in a warm, professional, and polished manner
- Being able to provide knowledge and expertise about products, services & providers
- Maintain strong client relationships, delivering the highest level of professional client care and adhere to ethical and privacy standards.
Appointment Management
- Answer incoming phone calls, emails, and client inquiries promptly and professionally
- Schedule and manage appointments accurately within clinic systems
- Process client check-ins, check-outs, payments, and retail purchases
- Resolve scheduling conflicts and accommodate clients’ needs efficiently.
Customer Care
- Educate clients on clinic services, skincare products, memberships, promotions, and upcoming offerings
- Handle sensitive client information with confidentiality and professionalism
- Listen actively to client concerns and resolve issues promptly and courteously.
- Provide clients with necessary pre-appointment instructions and post-care guidance as needed.
Administrative Support
- Maintain an organized and tidy reception area to promote a professional environment.
- Assist with inventory of office supplies and inform the manager of any necessary orders.
Problem-Solving and Time-Management
- Identify client issues and concerns proactively and offer effective solutions or escalate as needed.
- Prioritize daily tasks effectively to ensure smooth flow of clinic operations and timely client services.
- Manage high volumes of inquiries and appointments while maintaining a high standard of customer service.
Team Collaboration
- Support treatment providers by ensuring smooth daily clinic flow
- Help foster a positive, team-oriented clinic culture
- Contribute to a positive team culture and support colleagues in delivering exceptional service.
All other related reasonable duties and responsibilities.
QUALIFICATIONS
- Education: High school graduate or post secondary education. Certifications in customer service or administration. Medical Office Assistant (MOA) preferred.
- Experience: Previous reception, customer service, medical office, spa, or clinic experience considered an asset
- Passion for the aesthetics and wellness industry with a willingness to learn and grow
- Strong communication and interpersonal skills
- Professional appearance and well-spoken demeanor
- Comfortable educating clients and recommending services or products
- Strong organizational skills and ability to multitask in a fast-paced environment
- Positive attitude with strong attention to detail
- Experience with POS or booking software (Zenoti experience considered an asset)
What We Offer:
- Competitive compensation
- Staff discounts on products and services
- Ongoing education and training opportunities
- Opportunity for growth within a growing wellness and medical aesthetics company
Pay: From $22.00 per hour
Application question(s):
- Are you willing to travel between clinic locations in St. Albert, Spruce Grove, and Sherwood Park?
Experience:
- reception or front desk: 2 years (preferred)
Work Location: In person
