Join Our Team
Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 22,530 people annually in Waterloo Region and Wellington County.
We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.
Two full-time permanent Intensive Family Support Worker positions available, starting on June 29, 2026, working 37.5 hours per week.
What’s In It for You?
- Job Band H (hourly wages): Min - $30.11, Mid - $32.69, Max - $37.06
- A positive work culture, inclusive workplace policies, and employee wellness initiatives.
- Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP).
- Enrollment in our Modular Health and Dental Benefits plan with Sun Life.
- Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.
- 3 Weeks paid vacation (accumulated bi-weekly).
- 15 hours of personal time per year.
- Paid sick time (accumulated monthly) to a maximum of 300 hours.
- 11 paid holiday benefits per year plus a floater day.
- Discounted GRT passes through membership with Travel Wise.
- Employee Referral Incentive Program.
- Professional development and tuition reimbursement opportunities.
- Staff appreciation events.
Your Role:
In this role, you will be responsible for:
- Treatment Planning and Implementation.
- In person sessions in client home, school and community.
- Skill teaching, coaching, hands on support.
- Crisis intervention and safety planning.
- Collaboration.
- Advocacy.
- Connection to community resources.
- Able to work autonomously within a multidisciplinary team context.
- Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.
- The above tasks are representative but not all inclusive.
Your Talents and Experience:
- Diploma or degree in child and youth work or related discipline such as a B.A., or B.S.W. Social Services Diploma, plus at least three to five years successful field experience as a Child and Youth Worker, or a minimum of five years relevant education and special experience or skills.
- Ability to: communicate openly and honestly with youth, families, staff and supervisor; work autonomously in the community; manage and respond to crisis situations both on the job and through on call support; critically analyze and make independent case decisions; give and take direction; work in partnership with parents and other service providers.
- Extensive knowledge of community resources and local mental health, educational, housing, child protection, and youth justice systems and services.
- Must have a solid knowledge base in children’s mental health and could remain current regarding evidence-based or evidence-informed practices.
- Committed to helping children, youth and families remain intact through a home-based, family preservation counselling approach.
- Ability to engage children, relate to youth with warmth and understanding, in a nonjudgmental strengths-based approach.
- Ability to form strong therapeutic alliances with parents and provide creative input in designing the individualized service.
- Available to work flexible hours to meet client needs.
- A valid driver’s license and a reliable vehicle are required.
If you are community-focused and share our values and commitment to equity, we want you to grow with us. Please submit your application in confidence, no later than 4 pm on June 12, 2026.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at [email protected] or by calling 519-707-1958 ext. 1247.
Our Commitment to Equity:
To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well-being of the communities we serve.
Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.
