Location: Ambleside, West Vancouver
Position: Full-Time, Hybrid (Overseeing both Café Crema & Freds Italian)
About Us
Café Crema and Freds Italian are part of Catalog Hospitality—an independently owned, growing hospitality group rooted in genuine service, thoughtful food & beverage, and community connection. Our West Vancouver properties are high-volume, guest-focused, and quality-driven. We’re committed to exceptional hospitality, strong workplace culture, and consistent financial performance.
About the Role
We are seeking a Hybrid Assistant General Manager (AGM) to support both Café Crema and Freds Restaurant in Ambleside. This is a dynamic leadership position for someone who thrives in a hands-on environment, loves hospitality, and understands that great culture and great profit go hand-in-hand.
You will work closely with the General Manager to oversee day-to-day operations, drive team engagement, enhance guest experience, and support hiring, onboarding, and training. This role requires strong leadership presence on the floor and a proactive operational mindset.
Leadership & Operations
-
Support the GM across both locations in daily operations, scheduling, and floor execution.
-
Lead by example with strong floor presence during peak service periods.
-
Maintain high standards of cleanliness, service execution, and operational readiness.
-
Manage daily checklists, opening/closing procedures, and shift execution.
Guest Experience
-
Champion guest service standards; ensure consistent, memorable hospitality.
-
Respond to guest feedback with professionalism and solution-focused approaches.
-
Build genuine relationships with returning community guests.
Team Development
-
Support hiring, interviewing, onboarding, and training for both venues.
-
Coach FOH staff through consistent feedback, development, and accountability.
-
Foster a positive culture built on respect, communication, and teamwork.
Financial & Profit Mindset
-
Support labour management, smart scheduling, and cost controls.
-
Understand COGS, labor targets, and how daily decisions impact the P&L.
-
Assist with performance tracking, inventory support, and operational improvements.
-
2+ years leadership experience in restaurants/cafés or hospitality.
-
Availability to work weekends, and evenings
-
Strong floor leadership: hands-on, present, and calm under pressure.
-
Experience coaching teams and supporting hiring/training.
-
Guest-focused with a warm, engaging, community-driven approach.
-
Strong financial awareness and interest in business performance.
-
Organized, proactive, and solution-oriented.
