OVERVIEW:
As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!
The Housekeeping Supervisor is responsible for coordinating daily housekeeping operations and maintaining housekeeping operating standards as outlined by The Lord Nelson Hotel & Suites. The supervisor is also responsible for overseeing room attendants and ensuring the delivery of excellent guest satisfaction and experience. The supervisor is also required to assist the Housekeeping Manager in various activities and responsibilities.
As the Housekeeping Supervisor, you will act as a role model, sharing your experience and continually inspiring the housekeeping team to go above and beyond.
Responsibilities:
- Supervise and assist a team of room attendants, laundry attendants, and housemen
- Daily allocation of rooms and deep cleaning tasks
- Check occupied and departure rooms to ensure they have been cleaned to the expected standards as outlined by The Lord Nelson Hotel & Suites
- Routine inspection of guest rooms in order to identify deficiencies, areas of attention, and that all guestrooms meet hotel standards in order to provide the best possible guest experience
- Manage guest requests, including additional amenities, VIP requirements, etc. Ensuring all relevant information is passed along to the appropriate team members
- Know and understand all room categories, classes, and types. Including cleaning requirements, amenities, and layout
- Work with the Executive Housekeeping Manager to address any and all guest queries, concerns, and complaints, achieving positive outcomes in a timely and efficient manner
- Carry out and organize lost and found functions
- Communicate with the maintenance department in order to identify maintenance deficiencies
- Assist the Executive Housekeeping manager with training requirements for all aspects of the department
- Communicate the needs of the department with management
- Assist other departments when necessary and maintain good working relationships
- May be required to perform duties of employees being supervised
- Must have comprehensive understanding of hotel emergency procedures
- Other tasks as assigned
Qualifications:
- Professional attitude and the ability to follow instruction required
- Ability to work under pressure and under tight deadlines
- Physical mobility and stamina required
- Detail oriented and the ability to work independently
- Excellent interpersonal and communication skills, both written and verbal
- At least 2 years of experience working in a fast-paced Hotel setting required
- Experience leading, directing, and developing a team of employees preferred
Work Environment
This job operates in a clerical, office setting as well as throughout the facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The Housekeeping Supervisor will also operate in clean, well-lit laundry setting as well as throughout the facility. This role routinely uses standard laundry equipment such as industrial washers, dryers, and laundry press machines. The employee may occasionally be exposed corrosive chemicals as well as infectious waste, diseases, various medical conditions, etc.
While performing the duties of this job, the employee frequently interacts with guests, family members and other personnel.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is frequently required to sit/stand for extended periods while performing daily job functions. They may also be required on occasion to stoop or kneel.
Lord Nelson Hotel & Suites recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the hospitality industry.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care
- Wellness program
Ability to commute/relocate:
- Halifax, NS B3J 2L2: reliably commute or plan to relocate before starting work (required)
Experience:
- housekeeping: 2 years (required)
Work Location: In person
