Managed Services Analyst – Join Our Dynamic IT Team!
Are you a strategic IT professional who thrives at the intersection of technology, business, and vendor partnerships? We’re looking for a collaborative and forward-thinking Managed Services Analyst to help drive the evolution of our IT service delivery model.
Reporting to the Senior Manager, Managed Services, you will play a critical role in supporting and advancing a diverse portfolio of on-premises, cloud-based, and hybrid solutions that enable business operations across AGLC. This position is key to ensuring solutions are effectively managed throughout their lifecycle - from planning and procurement to implementation, optimization, and ongoing support.
In this role, you will lead the development and execution of comprehensive solution lifecycle plans, including vendor and contract management strategies, IT security and compliance alignment, and financial and budget planning. Working closely with Corporate Services, IT Security & Risk Management, business units, and external vendors, you will ensure each solution within your portfolio is aligned with organizational priorities, governance standards, and evolving business needs.
You will act as a trusted advisor and facilitator, bringing together cross-functional teams to define solution roadmaps, establish clear processes, and drive continuous improvement. This includes leading discussions on emerging technologies, identifying opportunities for innovation and automation, and supporting the introduction of new tools and capabilities that enhance service delivery and operational efficiency.
As part of your mandate, you will also contribute to strategic and operational planning activities, support procurement and RFx processes, and help shape the future direction of managed services within IT. You will build and maintain strong relationships with key enterprise vendors, ensuring alignment between vendor roadmaps and AGLC’s business objectives.
This role is ideal for someone who enjoys working in a dynamic, complex environment, can balance strategic thinking with hands-on execution, and is passionate about delivering secure, reliable, and scalable technology solutions that make a meaningful impact across the organization.
