Housekeeper
Housekeeper is a member of the housekeeping team who is responsible for general cleaning duties in the facility, including the general cleaning of residents’ suites, bathrooms, staff lounge, resident lounges, hallways, multi-purpose room, kitchen, dining area, bistro, designated areas and doing the laundry.
Description of Key Responsibilities/Duties:
- Fulfills the duties and responsibilities of a housekeeper with a pleasant demeanour and focus on customer service excellence, recognizing the residents, guests and staff as clients.
- Carries out all aspects of routine and rotation cleaning throughout the building and residents’ suites which includes the following, but not limited to: dusting, vacuuming, sweeping and mopping; cleaning appliances, washing floors, walls, windows and doors; changing and making beds; removing curtains/window coverings for cleaning and re-hanging, light bulb replacements and garbage removal.
- Cares for equipment, supplies and work areas through the following: maintains cleanliness and safe storage of equipment; reports defective and damaged equipment and furnishings; keeps work area in an orderly, safe and clean condition; keeps inventory in order on individual carts; replenishes supplies throughout the building; understands the use and application of cleaning chemicals.
- Ensures that furniture is arranged to provide a safe and efficient environment.
- Observes and reports any changes in residents’ behavior to immediate supervisor and Resident Care Manager or their designate, as deemed appropriate.
- Ensures written documentation and verbal reports are maintained as per Company policy and procedures with respect to confidentiality and security.
- Responsible for cleaning in accordance with the housekeeping schedule and always works collaboratively with the housekeeping team when the schedule requires change in order to meet the needs of clients.
- Deals with delicate situations and troubleshoots issues and concerns that may arise within the scope of the housekeeper’s duties and responsibilities.
- Other related duties as required.
Qualifications:
Abilities and Skills:
- Ability to communicate effectively both written and oral English.
- Excellent organizational and time management skills.
- Ability to take direction and learn procedures
- Demonstrated proficiency in ability to treat residents with respect, dignity and care.
- Able to apply tact, discretion, empathy, patience and concern in providing quality services to residents.
- Demonstrated proficiency in ability to resolve contentious or sensitive issues, or situations involving conflict resolution.
- Trustworthy, reliable, dependable.
- Professional, open, friendly, team player, responsive and positive.
- Ability to maintain confidentiality of resident and staff information.
- Must be able to operate related equipment
Experience, Training/Education and Work Record:
- High school diploma
- Previous housekeeping or residential cleaning experience
- Demonstrated knowledge and comfort level in working with a vulnerable population of seniors, who may present with various challenges such as cognitive impairment.
- Energetic, enthusiastic, motivating, compassionate and caring person who has demonstrated passion to work with seniors.
- Ability to work in a flexible, resilient environment to meet the needs of residents.A satisfactory record of work performance and attendance is required.
Hours of Work:
- Normal full-time biweekly hours shall be a minimum of 75 hours.
- Hours may include days, evening, overnight, weekend, and holiday coverage, as required.
- Hours of work are subject to change depending on the business needs.
- Housekeeping schedule for designated areas may vary from week to week to maintain a flexible environment to meet the needs of our business.
Rate of Pay:
Required documents prior to start date:
- Code of Conduct with a Vulnerable Sector Check issued within six months.
- Current First Aid/CPR certificate.
- Three employment references.
Pay: $17.68 per hour
Ability to commute/relocate:
- St. John's, NL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally authorized to work in Canada?
- Code of Conduct - Vulnerability Sector Check Active Within 6 Months?
- Active First Aid Certificate?
Experience:
- Cleaning: 1 year (preferred)
Work Location: In person
