Job Overview
We are seeking a professional and personable Front Desk Agent to join our Front Office team. This role is vital in providing exceptional guest services during evening hours, ensuring smooth hotel operations, and maintaining a welcoming environment for all guests. The ideal candidate will possess strong communication skills, hospitality experience, and the ability to handle multiple responsibilities efficiently. We are willing to train the right candidates!
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems with professionalism and courtesy
- Handle guest inquiries, requests, and complaints promptly to ensure high satisfaction levels
- Perform night audit duties including balancing accounts, reconciling transactions, and preparing reports
- Maintain accurate records of guest information and reservations
- Ensure the front desk area remains organized, clean, and welcoming at all times
- Uphold excellent phone etiquette and provide exceptional customer service throughout all interactions
- Assist with administrative tasks as needed to support hotel operations
- Collaborate with housekeeping and maintenance teams to address guest needs efficiently
Experience
- Previous experience in front desk or hotel reception roles preferred but not required
- Strong customer service background with excellent communication skills
- Experience handling multi-line phone systems and guest services in a hospitality setting is advantageous
- Multilingual or bilingual abilities are considered a significant asset
- Familiarity with hotel management software is a plus
This position offers an engaging opportunity to be part of a dynamic team committed to delivering outstanding guest experiences while working during evening hours.
Applicants must already be legally eligible to work in Canada.
Job Types: Full-time, Part-time
Pay: From $17.85 per hour
Application question(s):
- Are you a Canadian Citizen, Permanent Resident or an Open Work Permit holder?
Work Location: In person
