The Retail Store Manager’s ultimate goal is to support the company’s vision, mission, and values. The Retail Store Manager will bring out the best in their employees by encouraging self development and providing a safe and trusting workplace. The Retail Store Manager’s main duty is to maintain a set standard of a professional image and service on a day-to-day basis amongst all staff members while being in compliance with company policies and procedures. This role is based in Kitchener, ON.
Lead the store and team to meet Cloré’s goals for sales, customer service, and operations
Set the tone for a high-performing, customer-focused culture with strong teamwork and accountability
Translate company goals and updates into clear, simple directions that your team understands and can act on
Understand and track store KPIs (like sales, conversion, and productivity) and help your team improve performance
Handle serious customer concerns or escalations with professionalism and care
Hire, train, and develop all team members
Build staff schedules, manage payroll hours, and control labor costs to meet store targets
Track store performance and submit sales, staffing, and inventory reports, with suggestions to improve results
Bring forward ideas and feedback from the store, what you see with staff and customers,to help improve how Cloré works
Support and execute visual merchandising and promotional plans provided by the Store Support Center (SSC)
Oversees total inventory performance, reviews reports, ensures process compliance, suggests operational improvements
Lead store meetings, regular 1:1s, and coaching sessions to guide team leaders and hold staff accountable to Cloré’s standards
Ensure all safety, operational, and loss prevention policies are followed by everyone on the team
Set clear expectations and hold your leadership team accountable for maintaining policy, procedure, and performance goals
Build and maintain a positive, professional store culture that values trust, respect, and results
Recognize team wins, celebrate milestones, and help team members grow in their roles
Step in to resolve issues, fill gaps, or lead projects as needed to keep the store running smoothly
Accountable for overall store presentation and brand standards. Ensures merchandising aligns with company direction and supports sales. Provides feedback to SSC on what’s working.
Identify and investigate operational issues (e.g., inventory mismatches, repeated customer complaints, cash discrepancies).
Understand the root cause, take corrective action, and share insights with SSC to prevent future problems.
Leadership – Sets vision and holds team accountable
Strategic Thinking – Uses data to make staffing and sales decisions
Communication – Facilitates team meetings and escalates concerns
Drive & Initiative – Leads process improvement and goal setting
Team Collaboration – Develops future leaders and cross-department support
People Development – Creates strong internal pipelines for growth
Community Engagement – Builds store culture aligned with customer and staff values
Strategic Awareness – Makes decisions with the bigger picture in mind
Influential Communication – Escalates early with context and clear asks
Solution-Oriented – Brings ideas and recommendations that solve problems and support store and company goals
