Grandview Medical Centre is seeking a positive, reliable, and professional individual to join our team as a contract full-time Medical Office Assistant (37.5 hours per week, contract position).
As a front-line representative of the clinic, the successful candidate will consistently demonstrate professionalism, courtesy, and compassion in all interactions. This role plays a key part in ensuring the smooth flow of patients, communication, and information within the clinic, supporting both patients and the interdisciplinary care team.
Key Responsibilities
- Answer and manage incoming phone calls professionally and efficiently
- Schedule and coordinate appointments for physicians and allied health professionals
- Relay physician messages accurately to patients by phone
- Support patient flow and front desk operations
- Communicate effectively with patients, providers, and team members
Qualifications
- Graduate of a Medical Office Assistant Certificate Program (preferred)
- Previous administrative or reception experience in a healthcare setting (asset)
- Knowledge of medical terminology (preferred)
- Experience with Oscar EMR (asset)
- Strong computer skills
Core Competencies
- Excellent verbal and written communication skills
- Professional and courteous telephone manner
- Strong organizational and multitasking abilities
- Ability to work effectively in a fast-paced environment
- High attention to detail and accuracy
- Strong listening and problem-solving skills
- Ability to manage sensitive situations with professionalism and empathy
- Commitment to confidentiality and exceptional patient service
Additional Requirements
- Proof of two-dose COVID-19 vaccination
- Completion of a Vulnerable Sector Check
