Job description
With 70 years in the business, Northwest’s focus on integrity, safety, and innovation has made us one of the premier tank truck companies in Canada. We utilize state-of-the-art equipment, exceptional customer service, continuous improvement, and talented drivers to remain an industry leader. Join us today and experience the Northwest difference.
Currently, we are seeking a highly motivated and organized Sales Coordinator to join our Commercial team in Calgary. This role serves as a critical link between our Sales and Operations groups, helping ensure seamless communication, exceptional customer service, and successful day-to-day execution across our business.
This is a fast-paced, high-touch role ideal for someone who thrives under pressure, enjoys problem solving, and wants to build a long-term career in the transportation, logistics, and energy industry. The successful candidate will work closely with internal teams and key customer contacts to support operational planning, issue resolution, forecasting, reporting, and commercial execution.
We are looking for someone with a positive attitude, strong communication skills, and the ability to think proactively and critically in a dynamic environment.
Duties Include:
Sales & Operations Coordination
- Act as a key liaison between the Sales and Operations teams
- Support day-to-day communication regarding customer activity, operational updates, and service requirements
- Assist in identifying and resolving operational or customer service issues
- Participate in daily operational meetings and communicate updates internally
Customer Support & Relationship Management
- Develop and maintain strong working relationships with customer scheduling and operational contacts
- Respond to customer inquiries in a professional and timely manner
- Help coordinate customer reporting, shipment tracking, and operational updates
Commercial & Operational Support
- Assist with forecasting, volume tracking, and reporting processes
- Support customer nomination and scheduling activities
- Monitor service performance and help identify opportunities for process improvement
- Maintain and update internal tracking tools and spreadsheets
- Assist with contract tracking and commercial administration
Process Improvement
- Identify inefficiencies and support continuous improvement initiatives
- Work collaboratively across departments to improve communication and workflows
- Help ensure accurate and timely information flow between teams
Preferred Qualifications
- Post-secondary education in Business, Supply Chain, Logistics, Commerce, or a related field
- Previous internship, co-op, customer service, logistics, or operations experience considered an asset
- Experience in transportation, logistics, energy, or industrial environments is an asset but not required
Skills & Attributes
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong attention to detail and critical thinking skills
- Comfortable working with spreadsheets and operational systems
- Team-oriented mindset with strong interpersonal skills
- Ability to take ownership and follow through on tasks independently
What Northwest Offers:
- Steady, full-time work.
- Competitive salaries
- Health, Dental and Extended Benefits after 3 months
- Health/Wellness Spending Account
- Registered Retirement Savings Plan (RRSP) matching
- Semi-annual Education Fund Scholarship opportunities for you and your family members
Thank you for applying to Northwest. While we appreciate the time everyone took to submit their application, we will only respond to those applicants who will be moving forward to the interview stage.
Northwest does not work with any third party recruitment organizations and contacts applicants we are interested in directly. Please do not reply to any emails through Indeed that claim to be from Northwest Tank Lines.
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
