Technical Account Manager (TAM)
Are you passionate about solving technical challenges, building long-term customer relationships, and helping customers get the most from innovative software?
APS Aerospace is seeking a Technical Account Manager (TAM) to join our growing team in Ottawa. This is an exciting opportunity to become the trusted technical advisor for aviation customers around the world, supporting industry-leading flight data analysis and flight simulation software that enhances aviation safety, compliance, and operational performance.
If you enjoy working directly with customers, learning complex software, solving technical problems, and collaborating with engineering teams, we'd love to hear from you.
About APS Aerospace
APS Aerospace is a Canadian-based aviation safety company specializing in flight data analysis, flight simulation and flight recorder readout services. From our headquarters in Ottawa, we support aviation organizations worldwide with data-driven insights and innovative software solutions that enhance safety, compliance, and operational performance.
What You’ll Do
As a Technical Account Manager, you'll become the primary technical contact for a portfolio of customer accounts and help customers successfully implement, integrate, and maximize the value of APS Aerospace's software solutions.
Your responsibilities will include:
· Building trusted relationships with assigned customer accounts.
· Guiding customers through software implementation, onboarding, upgrades, and deployments.
· Configuring APS software products, including Insight, FAS, and Lumina.
· Providing technical guidance and best-practice recommendations.
· Troubleshooting software issues and coordinating solutions with Development and Engineering teams.
· Delivering customer training and product demonstrations.
· Participating in software testing and validation activities.
· Monitoring customer adoption and identifying opportunities to improve the customer experience.
· Contributing customer feedback to support future product development.
· Participating in an after-hours customer support rotation as required.
What You Bring
· Post-secondary education in Aerospace Engineering, Computer Science, or a related field
· Excellent customer relationship management and communication skills.
· Strong analytical, troubleshooting, and problem-solving abilities.
· Ability to explain technical concepts to customers with varying levels of technical expertise.
· Experience in the aviation industry, flight simulation, or supporting simulation-based software would be considered a significant asset.
· Experience with SQL, Power BI, Python, JavaScript, or similar technical tools.
· A passion for technology, customer success, and continuous learning.
Why Join APS Aerospace?
· Work in a collaborative and supportive team environment
· Contribute to real-world aviation safety operations
· Opportunities for professional growth and development
· Competitive salary and benefits
Additional Information
Job Type: Full-time, Permanent
Work Location: On-Site (Mon – Fri) at 1420 Blair Towers Place (Ottawa, ON)
Salary: $65,000-$80,000 CAD Annually based on qualifications and experience
- Candidates must be legally authorized to work in Canada.
- Successful candidates may be required to complete a criminal background check.
- APS Aerospace is committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. If you require accommodation during the recruitment or interview process, please let us know and we will work with you to meet your needs.
- APS Aerospace does not use artificial intelligence (AI) to screen or assess applicants.
- Candidates who are interviewed will be notified of their application status within 15 days.
Pay: $65,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
