Customer Service - Shipping & Printing Associate – The UPS Store
Location: Edmonton, Alberta
Position: Full-Time / Part-Time
We are looking for a friendly, reliable, and customer-focused Customer Service Associate to join our team at The UPS Store in Edmonton. This is a retail and business-services environment where you will assist customers with shipping, packaging, printing, mailbox services, passport photos, and other day-to-day business needs.
Key Responsibilities
- Greet customers and provide friendly, professional customer service.
- Process domestic and international shipments using UPS and other available shipping services.
- Assist customers with selecting appropriate shipping, packaging, and delivery options.
- Pack customer items safely and professionally for shipment.
- Provide printing, photocopying, scanning, document finishing, and related services.
- Assist customers with passport and ID photo services.
- Process mailbox services, package receiving, and customer pickups.
- Operate point-of-sale (POS), shipping, printing, and office equipment.
- Accept payments and accurately process customer transactions.
- Answer telephone and in-store customer inquiries.
- Maintain accurate shipment and transaction records.
- Keep the store organized, clean, and professional.
- Follow company procedures for customer privacy, security, shipping, and handling of documents.
- Perform other store duties as required.
Qualifications
- Strong customer service and communication skills.
- Comfortable working with computers and learning new software.
- Good attention to detail and accuracy.
- Ability to multitask and work efficiently in a fast-paced environment.
- Professional, dependable, and punctual.
- Ability to communicate clearly in English.
- Previous retail, customer service, shipping, printing, or office experience is an asset.
- Experience with UPS shipping or The UPS Store is an asset but not required; training will be provided.
What We’re Looking For
The ideal candidate is friendly, responsible, detail-oriented, and comfortable working directly with customers. You should be willing to learn different aspects of the business and be able to confidently handle shipping, printing, packaging, and other customer service requests.
What We Offer
- Competitive compensation
- On-the-job training
- Stable retail/business-services work environment
- Opportunity to learn shipping, printing, packaging, and business-service operations
- Opportunities for increased responsibility and growth based on performance
To Apply:
Please submit your resume along with your availability. We thank all applicants for their interest; only candidates selected for an interview will be contacted.
Job Types: Full-time, Part-time
Pay: $15.00-$18.00 per hour
Benefits:
- Dental care
- Flexible schedule
- On-site parking
- Vision care
Ability to commute/relocate:
- Edmonton, AB T5S 2V9: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Retail: 1 year (preferred)
Language:
Work Location: In person
