Front Desk Receptionist – Massage Addict Annex
We are hiring a front desk receptionist for a busy massage therapy clinic.
This role requires strong English communication, direct insurance billing experience, phone confidence, membership sales, and hands-on clinic support including folding massage sheets.
Pay: Starting from $17.60/hour + bonus
Main Requirements
- Fluent English with clear and confident speaking skills
- Direct insurance billing experience preferred
- Comfortable using TELUS, Sun Life, Provider Connect, and other insurance billing platforms
- Strong phone skills for booking, reminders, follow-up calls, and client questions
- Able to handle check-in and check-out smoothly
- Comfortable selling and explaining memberships
- Fast, organized, and able to multitask in a busy clinic
- Willing to fold massage sheets, prepare linens, and help keep the clinic clean and organized
- Reliable, punctual, and detail-oriented
- Candidates living nearby are preferred
Main Responsibilities
- Greet clients warmly and professionally
- Answer phone calls and book appointments accurately
- Handle check-in, check-out, and front desk flow
- Process direct insurance claims and verify client coverage
- Reply to emails and manage client communication
- Send reminders and make follow-up calls
- Recommend memberships and help fill bookings
- Use booking software, email, Excel, and Word
- Maintain accurate client records
- Fold sheets, prepare linens, and support daily clinic organization
Preferred Experience
- Massage clinic, physiotherapy clinic, chiropractic clinic, dental office, medical office, or wellness clinic experience
- Jane App or similar booking software experience
- Insurance billing or direct billing experience
Job Type
Full-time or Part-time
Work Location
In person
Job Types: Full-time, Part-time
Pay: $17.60-$19.00 per hour
Work Location: In person
