Construction and Material Handling Dealership Service administrator
About Us:
LiftbossJCB is a privately owned and operated Canadian company that was founded in 2006. We have locations in Calgary, Edmonton and Lethbridge. LiftbossJCB is a busy full-service construction equipment and Material Handling dealership. We sell, service, and rent a complete line of JCB construction equipment and forklifts.
At Liftboss, we invest in our employees and their continued career growth. Hard work and dedication are recognised. Our culture is centred around our core values: DOWS
· Do what you say in a timely manner
· Open and honest
· Whatever it takes
· Service the customer above all else
Lots of Employee incentives programs, such as monthly Core Value Call out, Company events, Stampede barbecue, tickets to shows etc.
LiftbossJCB. is looking to hire a full-time Service administrator for their Calgary Branch.
Experience is always a benefit, but most importantly we are looking to find someone with a good work ethic, willing to learn, work as part of a team.
Job duties include, but not limited to:
- Answer and direct incoming Service Department phone calls and customer inquiries.
- Enter technician labour and repair stories into the service management system.
- Review technician documentation for completeness and follow up on missing information when required.
- Maintain work order documentation and ensure files are complete and ready for invoicing.
- Process hauling, sublet and miscellaneous approved service charges.
- Process service-related vendor invoices and maintain supporting documentation.
- Invoice completed field service work orders and assist with invoicing shop work orders during absences or peak workload periods.
- Submit customer invoices through customer billing portals and supplier invoicing systems.
- Process COD payments and maintain customer purchase orders and billing requirements.
- Maintain customer contract labour rates, billing instructions and special customer requirements.
- Assist with Preventive Maintenance (PM) agreements, service contracts and PM scheduling administration.
- Prepare service reports, maintain open work order reporting and support month-end activities.
- Maintain accurate customer, equipment and service records within the service management system.
- Create service-related purchase orders when authorized.
- Provide backup support for Service Dispatch during vacations, absences and periods of increased workload, including scheduling field service calls and Preventive Maintenance work.
- Support the Service Office Administrative Manager and Shop Service Writer with daily administrative activities.
- Cross-train with other Service Administration team members to provide departmental coverage.
- Perform other related duties as assigned.
Required Skills:
- Ability to multitask.
- Ability to time manage.
- Proficiency in Microsoft applications such as: Excel, Outlook and Word.
- Experience with Epicor/Silk software an asset.
- Attendance and punctuality.
- Must posses a confident, Professional appearance and strong communication skills, with the ability to engage positively with customers.
Schedule:
Job Types: Full time, Permanent
What We Offer:
- Competitive wages
- Extended Health Care
- Paid time off
- Dental Care
- Life Insurance
- Disability Insurance (STD & LTD)
- Ongoing training and certification support
- Staff discount on company products
- Free onsite parking
Work Location: In person
Pay: $19.00-$23.00 per hour
Work Location: In person
