Reporting to the Senior Director, Accounting, the Accounts Receivable Supervisor is responsible for the efficient, accurate, and compliant management of the full accounts receivable cycle. This role oversees a team of approximately two (2) employees, ensuring high-quality processes, adherence to internal controls and deadlines, and the continuous improvement of accounts receivable practices.
We are seeking a candidate who can inspire and motivate others while fostering engagement and high performance. The ideal candidate is recognized for introducing new practices and ways of working within their area of expertise and serves as a mentor and trusted resource to team members and internal stakeholders, supporting their growth and success.
Team Leadership & Management
- Lead, coach, and motivate a team of Accounts Receivable Technicians.
- Plan, assign, and prioritize daily workloads.
- Support employee development, engagement, and performance.
- Conduct performance follow-ups and contribute to annual performance reviews.
- Foster a collaborative work environment focused on continuous improvement.
Accounts Receivable Management
- Oversee the complete accounts receivable process, including invoice processing through ERP and EDI systems, credit notes, customer adjustments, and cash application.
- Ensure the accuracy of financial data and compliance with internal policies and procedures.
- Resolve or oversee the resolution of complex account discrepancies and issues.
- Collaborate closely with Sales, Customer Service, Operations, the Controller's team, and other internal departments.
- Build and maintain positive relationships with customers.
- Respond to internal and external accounts receivable inquiries and ensure requests are appropriately assigned within the team.
- Prepare management reports and monitor key performance indicators (KPIs) related to accounts receivable.
Controls & Compliance
- Maintain and enhance internal controls related to accounts receivable.
- Ensure compliance with accounting standards, tax regulations, and corporate policies.
- Participate in internal and external audits.
Continuous Improvement & Projects
- Identify opportunities to automate and optimize accounts receivable processes, including reducing paper-based workflows and maximizing the use of the new deductions management module.
- Participate in financial systems (ERP) enhancement initiatives.
- Contribute actively to continuous improvement projects and perform other related duties as assigned.
