Front Desk Agent
Duties:
- Greet and welcome guests as they arrive at the hotel- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a professional and timely manner
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments- Maintain a clean and organized front desk area.
*Please make note that the morning shift helps serve breakfast.
Qualifications:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Previous experience in a similar role is preferred but not required. Join our team as a Front Desk Agent and be the first point of contact for our valued guests. As a Front Desk Agent, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. If you are friendly, professional, and enjoy working in a small-team environment, we would love to hear from you.
Please note that this position may require working evenings, weekends, and holidays.
To apply, please submit your resume. We look forward to reviewing your application.
Job Type: Part-time
Pay: From $17.75 per hour
Benefits:
- Flexible schedule
- On-site parking
- Store discount
Ability to commute/relocate:
- Niagara Falls, ON L2E 3G9: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
