Join our team!! Locher Evers International (“LEI”), An EFL Group Company, industry leading and highly regarded freight forwarder, is growing rapidly! LEI has an immediate opening at our Delta Office in British Columbia for a full time Key Account Manager.
LEI offers a competitive compensation package that includes company paid extended health, dental and vision benefits, and a great work environment. We care for our employees as much as we care for our customers, and this is evident in our continuous growth and success.
We are seeking a new team member that enjoys a fast-paced environment and is reliable, pro-active, that also has excellent analytical and organizational skills.
Job Summary: The Key Account Manager is responsible for managing and expanding relationships with assigned key clients, ensuring high levels of customer satisfaction and profitability. This role involves developing strong business relationships and coordinating internal resources to meet customer needs. The position requires effective communication and project management skills to facilitate smooth transitions for new accounts and to maintain operational excellence.
Key Responsibilities:
- Serve as the primary contact for assigned key accounts, ensuring client needs are met efficiently.
- Establish and maintain strong, long-lasting relationships with customers through regular communication. Regularly engaged to better understand customer requirements, establish trust and serve as escalation contact.
- Coordinate with sales and operations to set up new accounts and ensure smooth transitions.
- Clarify, negotiate if needed and formalize operational requirements with the customer.
- Use knowledge and specialists to create value added solutions for customers.
- Demonstrates the necessary skills to negotiate for effective outcomes.
- Develop and maintain standard operating procedures.
- Other duties as assigned.
Educational background / Work experience / Qualifications
- 5+ years of Account Management / Business Development experience in the freight forwarding/logistics industry.
- Strong knowledge of all products including supply chain solutions, freight forwarding (air, ocean, road) and contract logistics.
- Previous experience in a managerial position is preferred.
- Able to manage internal resources through influence, leadership and building lasting trust
- Must be analytical, ambitious and confident in undertaking wide-ranging internal and external improvement initiatives
- Cargowise advanced user.
If you match the requirements for this excellent career opportunity, and you’re interested in joining an amazing firm, this could be the job for you!
While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received.
Thank you for considering Locher Evers International in your job search.
Pay: From $75,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Experience:
- Account Management: 5 years (required)
Work Location: In person
