Respond to birthday and event inquiries in a warm, professional, and timely manner
Communicate with parents and families to understand their needs and help guide them through party options
Upsell add-ons such as food, décor, platters, coffee, and special upgrades where appropriate
Coordinate event details including schedules, food orders, decorations, room setup, and staffing requirements
Work closely with party hosts and staff to ensure events are prepared and executed to a high standard
Help manage multiple parties and bookings across busy weekends and high-volume periods
Ensure event spaces are organized, guest-ready, and aligned with the Kidtropolis experience we want to deliver
Support the development of systems and processes that make booking and planning easier for guests
Assist with follow-up, guest communication, event feedback, and ongoing improvements to the overall experience
Help bring our vision of a stress-free, memorable, and elevated party experience to life
