Responsibilities:
- Supervise and oversee Technicians; managing the quality of their Inspections (DVI)
- Create compelling estimates generated from inspections that achieve our KPIs
- Sell estimates to our clients while maintaining a Best-in-Class customer experience
- Ensure shop productivity is optimal with excellent work-flow
- Monitor inventory levels and order necessary parts and supplies
- Collaborate with sales team to upsell additional services or repairs
Requirements:
- Previous experience as a Service advisor
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent leadership and communication skills
- Ability to effectively manage a team and prioritize tasks
- Proven track record in achieving sales targets and upselling services
- Customer service-oriented mindset with the ability to resolve conflicts
- Proficient in computer systems and software used in automotive service departments
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits associated with the role.
Job Types: Full-time, Permanent
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- Store discount
- Vision care
Ability to commute/relocate:
- Bradford West Gwillimbury, ON L3Z 3H3: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 5 years (required)
- service advisor: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
