JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves
The Director- North Americas Ethics & Compliance plays an important role ensuring the effective adaptation and implementation of JLL’s global ethics and compliance program, including Anti-Financial Crime, Data Privacy, Anti-Bribery & Corruption Human Rights and Ethics. The role will report to the Head of Ethics & Compliance, Americas and work collaboratively with the Global Ethics & Compliance team and business stakeholders. This role is part of the Ethics and Compliance Center of Excellence within JLL’s Global Legal function.
As a strategic partner to JLL's North Americas business leaders, you will guide and to effectively promote and implement global compliance policies and programs. You will play a crucial role in ensuring that these policies and programs align with regional laws and regulations and in fostering a culture of ethics and compliance within the organization. Alongside this, you will be responsible for staying informed about newly enacted laws and regulations, effectively communicating their requirements to the relevant stakeholders. If you are driven by promoting an ethical culture and have a strong understanding of compliance practices, we invite you to apply for this exciting opportunity.
What your day-to-day will look like:
Strategic Partnership & Stakeholder Engagement
Support the Americas Head of Ethics & Compliance (E&C) and global E&C team to deliver and enhance JLL's corporate compliance program, focusing on North American compliance
Partner and collaborate with Ethics & Compliance Risk Heads to localize and implement JLL’s policies and programs
Build and maintain strong relationships with business leaders across North America, serving as a trusted advisor who demonstrates strong stakeholder presence and effective communication and collaboration to build strong relationships and ensure compliance culture across the organization
Establish yourself as the primary point of contact for compliance-related communications in North America with both internal stakeholders and external regulatory authorities, responding with speed and professionalism
Program Implementation & Business Enablement
Develop and deliver training on policies, procedures, and guidance materials for North America with a commercially pragmatic and solution-driven approach that enables business objectives
Oversee the implementation and maintenance of compliance systems and technologies for efficient monitoring and reporting in Canada and the United States, moving quickly and adeptly to address evolving needs
Conduct reviews of processes, procedures, and training programs across North America to ensure compliance with policies while maintaining a business mindset that balances risk with operational efficiency
Demonstrate curiosity and an innovative mindset, utilizing AI as a tool to enhance these skills, helping you stay adaptive and proactive in shaping ethical practices in a changing risk and business environment
Regulatory Compliance & Risk Management
Ensure JLL's activities comply with relevant state, Federal, and Provincial regulations while providing practical, business-focused guidance
Ensure compliance with applicable data privacy laws and regulations, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), U.S. federal and state requirements including the California Consumer Privacy Act (CCPA/CPRA), and other evolving privacy frameworks.
Advising business units on data handling practices and responding to and escalating privacy-related inquiries and incidents
Maintain and enhance JLL's existing FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) compliance program, ensuring ongoing adherence to AML requirements and reporting obligations in Canada
Serve as FINTRAC officer
Stay current on regulatory and compliance requirements in Canada and the United States, including evolving FINTRAC guidance and FINCEN regulations, responding quickly to adjust company policies and procedures accordingly
Address inquiries and requests from regulators in a timely and responsive manner, demonstrating agility in problem-solving
Advisory & Issue Resolution
Provide guidance and support to employees in addressing compliance issues with a solution-driven approach, including reviewing client agreements and helping develop business practical actions when needed
Apply commercial, pragmatic, solution-driven and critical thinking to navigate complex ethical dilemmas and regulatory changes
Raise significant North American compliance issues and activities to the Americas Head of Ethics & Compliance, presenting commercially viable solutions
Provide comprehensive reporting and analysis of corporate compliance matters to relevant stakeholders and committees, tailoring communications to business priorities
Culture Building
Promote a strong, values-driven ethical culture within the organization by demonstrating responsiveness, collaboration, and a commitment to practical compliance solutions
Required Qualifications:
5+ years of experience and demonstrated capability managing corporate compliance and financial crime risk in North America
Strong understanding of FINTRAC compliance requirements and Canadian AML regulations
Law degree or Bachelor's degree in a related field
Business mindset with ability to balance compliance requirements against operational realities and commercial objectives
Strong stakeholder presence and effective communication and collaboration skills to build strong relationships and ensure compliance culture across the organization, with extensive experience working with global teams and senior leaders across matrixed organizations
Responsive and agile – moves quickly and adeptly to address compliance matters, regulatory changes, and business needs
Commercial, pragmatic, solution-driven and critical thinking abilities to navigate complex ethical dilemmas and regulatory changes
Curiosity and innovative mindset, utilizes AI as a tool to enhance skills, staying adaptive and proactive in shaping ethical practices in a changing risk and business environment
Experience in advising on the implementation of corporate compliance frameworks—policies, procedures, and controls
Deep knowledge of corporate compliance topics such as financial crime and anti-corruption matters, Privacy (PIPEDA), AML (including FINTRAC and FinCEN regulations), ABAC, fraud detection, conflicts of interest prevention, and market abuse for multinational companies
Self-starting and entrepreneurial with the ability to multi-task, prioritize, and operate with a sense of urgency
Exceptional team player with collaborative working style
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
