Sales Rep
Kelowna, BC | Full-Time | In-Office | $25 - $27 Hourly + Commission
Arrowleaf Naturals is a Kelowna-based wellness company behind trusted brands in pet and human health, including NaturPet, Dr. Maggie, Arrowleaf Pet, and Master Formulae Botanicals. We’re a small, hands-on team that values initiative, clear thinking, and doing work that genuinely improves the lives of our customers and their pets.
About the Role
We’re hiring an Inside Sales & Training Coordinator to support revenue growth by:
- Handling inside sales calls and follow-ups
- Delivering distributor rep and retail staff trainings
- Becoming a go-to source of product knowledge across our brands
This is a relationship-heavy role: you’ll help partners understand what to recommend, how to position products, and how to confidently answer customer questions.
Key Responsibilities
1. Inside Sales (phone + email)
- Make outbound and inbound inside sales calls to retailers and distributor accounts
- Follow up on leads, reorders, promos, and training requests
- Support account growth through consistent touchpoints (check-ins, product recommendations, seasonal opportunities)
- Track activity and outcomes (calls, follow-ups, training completion, next steps)
2. Distributor Rep Trainings
- Train distributor sales reps on product lines, positioning, key differentiators, and common objections
- Equip reps with talk tracks, cross-sell suggestions, and “what to recommend when” guidance
- Coordinate training schedules and ensure sales collateral is up to date
3. Retailer Staff Training
- Deliver engaging staff trainings (virtual and/or in-person as needed)
- Teach product basics: use cases, dosing, contraindications, and how to guide customers
- Provide quick-reference tools that improve confidence on the floor (cheat sheets, top FAQs, comparison guides)
4. Product Knowledge & Enablement
- Build deep working knowledge of product ingredients, benefits, use cases, and compliance-friendly claims
- Maintain and improve training decks, one-pagers, and internal FAQs
- Collect feedback from the field (what staff ask, what objections come up) and share insights with the team
What Success Looks Like (first 60-90 days)
- You’re confidently speaking to our product lines and can handle common questions without escalation
- You’re running regular trainings with distributors/retailers and improving staff confidence
- You’ve established a consistent call/follow-up rhythm and can show activity + outcomes
- Partners know who you are and see you as helpful, responsive, and knowledgeable
What We’re Looking For
Must-haves
- Experience in inside sales, account support, or customer-facing sales (phone/email)
- Strong training/facilitation skills (you can teach clearly and keep people engaged)
- Ability to learn and retain detailed product information and explain it simply
- Organized follow-through: you don’t drop balls, and you document next steps
What will make you stand out
- Experience with pet industry, natural health, supplements, or wellness products
- Experience working with distributors and retail partners
- Comfort with basic reporting/CRM updates (tracking calls, outcomes, and training completion)
Skills and Traits We Value
- Clear communicator (especially on the phone)
- Confident, friendly, and professional with partners
- Curious and coachable — you like learning products deeply
- Practical and solutions-oriented (you help partners move forward)
- Strong judgment which allows you to prioritize what matters and explain why
- Comfortable working in a small team where priorities can shift
Tools You’ll Use
- HubSpot CRM
- Microsoft Office 365
- PowerPoint or Canva Presentations
Compensation & Benefits
- Base Salary: $52,000 - $60,000 per year (based on experience)
- Performance-based commissions
- 2-weeks’ vacation
- Health & dental available after 3-month probation
- Staff discounts on our brands
- Professional development funding available
Work Location
This is an in-office role in Kelowna, BC. Periodic travel required for networking, store visits, and/or tradeshows.
How to Apply
Please include:
- Resume
- Short cover letter (outline how your experience applies to the role)
- Please note: If you’re applying from outside of Kelowna (or aren’t currently able to work in Kelowna), include a brief relocation plan outlining your current location and the date you can be based in Kelowna. Applications without a clear relocation timeline will not be considered.
Job Type: Full-time
Pay: $25.00-$27.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Experience:
- Sales: 2 years (required)
Work Location: In person
