Position: Recreation Manager
Reports To: Senior Recreation Manager
Who We Are: At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!
Position Summary:
The Recreation Manager is responsible for overseeing the daily operations of Guest Services, Rentals, Retail, and Recreation activities at the Resort. This role ensures exceptional guest experiences while driving retail performance, staff development, and operational excellence across both winter and summer seasons. The Recreation Manager will collaborate with other departments throughout the Resort to deliver seamless and memorable guest experiences.
Duties & Responsibilities:
-
Oversee the day-to-day operations of Guest Services, Rentals, Retail, and Recreation activities.
-
Approve employee time and attendance daily
-
Build, maintain, and communicate weekly schedules across all recreation outlets with budgeted labour costs
-
Assist in the development and implementation of a diverse range of recreational programs and activities for guests.
-
Serve as the first escalation point for guest concerns, complaints, and special requests.
-
Manage the staffing needs, recruitment, onboarding, and training within the department.
-
Lead the planning and execution of winter and summer recreation programming, including camps and daily activities.
-
Oversee the Resort Race Series and support special events in collaboration with other departments.
-
Oversee the RFID inventory
-
Support with RTP
-
Collaborate with the Marketing team to promote recreation programs, events, and retail offerings.
-
Maintain and improve standards and services to ensure guest satisfaction and member loyalty.
-
Conduct regular performance evaluations and provide ongoing training and development opportunities to staff
-
Encourage high employee morale and engagement within the team and address employee relations matters promptly with Senior Recreation Manager.
-
Improve, maintain, and adhere to all operational and safety procedures ensuring safe and efficient operation in all departments
-
Work with Resort leaders to ensure all recreation facilities and equipment are maintained and in a safe and operational condition.
-
Gather and analyze guest feedback to continuously improve the recreational offerings.
-
Other duties as required
Qualifications:
-
Previous Leadership within hospitality or Resort setting is an asset
-
Must be self-motivated and able to take initiative
-
Be able to lead and motivate a large team of staff in multiple departments
-
Excellent customer service, organization, and computer skills
-
Ability to multi-task and cope with the pressure of the fast paced resort environment
-
Superior communication, interpersonal and management skills
-
Good knowledge of all guest services, retail and rental operations
-
Strong working knowledge of POS and Google operating systems
Our Commitments to You:
-
Supportive Experience - Our goal is to provide our guests with an exceptional experience and we are just as committed to ensuring that your experience is equally exceptional. We strive to create a positive and inclusive workplace where our employees feel valued and heard.
-
Value-Added Perks - As part of our team you will enjoy exclusive employee discounts and special offers on accommodations, dining and amenities at any of our affiliated Resorts which include Muskoka Bay Resort and Deerhurst Resort.
-
Career Mobility - With multiple properties within the Freed Hotels & Resorts portfolio, we provide opportunities to explore different roles, locations and career paths within the organization, giving you the flexibility and ability to shape your career journey.
Visa Requirements: Must be eligible to work in Canada
The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.
