Bilingual Customer Service Representative – (English & French)
Join Our Mission to Simplify Healthy Living Across Canada
At Inspired Go, we're not just one of the fastest-growing meal delivery services in Canada; we're a movement towards healthier, more accessible eating for everyone. With over 4 million salads already delighting doorsteps across the nation, our vision is becoming a reality, one delicious bite at a time.
YOUR ROLE IN OUR JOURNEY
We are seeking a bilingual (English & French) Customer Service Representative to be a key point of contact for the Inspired Go community, supporting customers through email, phone, live chat, and social media. You'll help answer questions, resolve issues, and ensure every customer interaction reflects the level of care we put into our products.
The ideal candidate is a strong communicator who enjoys solving problems and can balance empathy with efficiency in a fast-paced, remote environment.
RESPONSIBILITIES
● Provide prompt, friendly, and professional support to customers through email, phone, live chat, and social media
● Respond to customer questions and resolve issues related to orders, deliveries, products, accounts, and other aspects of the customer experience
● Communicate product information, policies, and next steps clearly and accurately
● Use sound judgment and problem-solving skills to resolve customer inquiries, including tier 1 escalations, and create tickets for the appropriate team when further escalation is needed
● Accurately document customer interactions and maintain organized records within customer service systems
● Work toward established customer service performance metrics and service standards
● Identify recurring customer concerns, trends, and opportunities for improvement
● Collaborate with team members and other departments to resolve issues and continuously improve the customer experience
QUALIFICATIONS
● Fluency in English and French, both written and verbal, is required for this bilingual position.
● Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and empathetically
● Excellent problem-solving skills and sound judgment when navigating customer concerns
● Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
● Ability to work independently while remaining reliable and responsive in a remote work environment
● Comfortable learning and navigating multiple systems and technology platforms; experience with Shopify, Recharge, Gladly, Referral Candy, Hubstaff, Gmail, and Microsoft Outlook preferred.
● Previous customer service experience preferred
● Availability to work the required schedule, including weekends and evenings
SCHEDULE
● Full-time position with a flexible schedule. The successful candidate must be available to work a variety of hours based on operational needs, including weekends.
COMPENSATION AND BENEFITS
● Hourly wage: $17.00–$19.00, based on experience and location.
● Remote work
● Casual dress
● Company events
● Inspired Go employee discount
● Employee Assistance Program
● Health and wellness benefits for eligible full-time employees
APPLY TODAY
We're growing fast and launching in exciting new markets — if you're bilingual, dependable, and excited to help us bring Inspired Go to Montreal, we'd love to hear from you! Please apply directly on Indeed or through our website: www.inspiredgo.ca
Please note that we review applications carefully and will reach out directly to candidates moving forward in the process.
Pay: $17.00-$19.00 per hour
Benefits:
- Casual dress
- Company events
- Employee assistance program
- Work from home
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Remote
