THE OPPORTUNITY
The Business Relationship Manager is responsible for developing and maintaining strong client relationships while driving business growth across insulation, drywall, paint, spray foam, siding, and roofing services. Acting as a key representative of the organization, this role focuses on expanding market presence, identifying new opportunities, and ensuring a high level of client satisfaction through responsive service and tailored solutions.
Working closely with internal teams and leadership, the Business Relationship Manager will support long-term partnerships, strengthen brand reputation, and contribute to strategic growth initiatives across multiple service lines.
THE ORGANIZATION
Empire Envelope Ltd., a division of Qualico, is a trusted building envelope contractor serving residential and commercial markets across Alberta. With expertise spanning insulation, drywall, paint, spray foam, siding, and roofing services, the organization has built a strong reputation for quality workmanship, reliability, and long-term customer relationships.
Backed by decades of industry experience, Empire Envelope works closely with builders, developers, homeowners, and trade partners to deliver efficient, high-quality solutions that support successful construction projects from start to finish. The organization is committed to maintaining high standards of safety, service, and operational excellence across every division.
As part of the Qualico group of companies, Empire Envelope values collaboration, accountability, integrity, and continuous improvement. The company fosters a team-oriented culture where employees are empowered to build strong partnerships, deliver exceptional customer experiences, and contribute to the organization’s ongoing growth and success.
With a customer-first mindset and a commitment to trusted relationships, Empire Envelope continues to strengthen its position as a leading provider of building envelope solutions throughout Alberta.
For more information, please visit their website: https://empireenvelope.com/
RESPONSIBILITIES
Client Relationship Management
- Build and maintain strong relationships with both new and existing clients to ensure satisfaction and repeat business.
- Act as the primary point of contact for client inquiries, concerns, and requests.
- Conduct regular client follow-ups to understand evolving needs and identify service opportunities.
- Represent the company professionally during client meetings, project discussions, and industry events.
Business Development & Market Growth
- Identify and pursue opportunities to expand the company’s client base across insulation, drywall, paint, spray foam, siding, and roofing services.
- Network with industry professionals and attend events to generate leads and strengthen market presence.
- Monitor industry trends, competitor activity, and market demands to identify growth opportunities.
- Collaborate with leadership to develop and execute strategies for business expansion.
Collaboration & Operational Support
- Work collaboratively with internal teams and divisions to ensure client needs are met effectively.
- Negotiate contracts, pricing, and service agreements to support mutually beneficial partnerships.
- Uphold and protect the company’s high-quality standards across all client interactions and project activities.
- Represent Empire Envelope professionally when interacting with builders, homeowners, trades, and industry stakeholders.
- Follow all company safety protocols and wear appropriate personal protective equipment (PPE).
QUALIFICATIONS
- Experience in business development, account management, or relationship management within construction, building products, or related industries.
- Strong understanding of construction services such as insulation, drywall, paint, spray foam, siding, or roofing is considered an asset.
- Proven ability to build and maintain strong client and industry relationships.
- Strong negotiation, communication, and interpersonal skills.
- Ability to identify new business opportunities and support strategic growth initiatives.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Professional presentation and customer service skills.
- Valid driver’s license and ability to travel for meetings, networking events, and client visits.
KEY COMPETENCIES
- Relationship-focused with a strong commitment to customer satisfaction and long-term partnerships.
- Strong business development and networking capabilities.
- Excellent communication and stakeholder management skills.
- Collaborative and team-oriented approach.
- Strategic thinker with strong market awareness and problem-solving abilities.
- Professional, trustworthy, and accountable in all interactions.
- Adaptable and self-motivated with the ability to work independently.
FOR MORE INFORMATION, PLEASE CONTACT
DARYL HENRY | T: 403.718.5078| E: [email protected] | www.richardsonsearch.ca
