Field Manager
Our Field Managers are responsible for Screening Officer resource oversight and management at Vancouver International Airport, with a focus on maintaining optimal efficiency and service levels in screening operations. The Field Manager will be based in the Pacific Regional Operations Centre (PROC) when not actively performing field duties and will also assume key responsibilities related to scheduling, resource coordination and break management. Our ideal candidate for this role will enjoy a fast-paced and dynamic environment where multi-tasking and rapid decision-making are the norm.
Responsibilities
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Deploy Screening Personnel between checkpoints to meet Wait-Time Service Levels (WTSL) and Throughput targets
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Observe, monitor, and manage screening operational efficiency at Pre-Board Screening (PBS), Hold Baggage Screening (HBS), Non-Passenger Screening Terminal (NPST), and Non-Passenger Screening Vehicles (NPSV) checkpoints to ensure procedural compliance to SLA requirements
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Manage real-time operational adjustments as approved
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Work with Operations Managers to ensure effective deployment of Screening Officers, ensuring optimal staffing levels and break management
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Facilitate the movement of Screening Officers between checkpoints
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Facilitate communication regarding breaks, redeployment, and pending training activities
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Provide timely updates to the operations team regarding passenger volumes, Screening personnel headcount levels and airline flight schedule / check-in counter status
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Communicate potential influx or decrease in passenger volumes for effective preparation
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Assume key responsibilities in PROC, including strategic oversight and resource allocation
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Facilitate shuttles between NPS-V checkpoints
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Assess passenger data and review staffing needs at each checkpoint to optimize Screening Officer deployment
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Compile and distribute reports for various stakeholders
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Monitor sick calls and make proactive decisions to maintain staffing levels
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Conduct audits related to documentation and logistics at the checkpoints, including Occupational Health & Safety Manuals and equipment audits
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Deploy uniforms, equipment, and consumables materials to different checkpoints throughout the airport
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Actively manage from the field where required
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Effective and proactive communication with the CATSA MSD to alert for any anticipated operational deficiencies or challenges
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Write detailed reports to outline circumstances around operational challenges or SLFs
Requirements
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Minimum of 3-5 years managerial experience
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Previous experience in a similar role of resource deployment?
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Previous experience in aviation security or a related field
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A related diploma or Bachelor's degree would be considered an asset
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Strong organizational and communication skills
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Ability to analyze data and make strategic decisions in real-time
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Familiarity with aviation industry regulations and standards
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Leadership and team management skills
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Experience working in a unionized environment would be considered an asset
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Valid Class 5 BC Driver's License
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Ability to successfully complete Occupational First Aid Level 1
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Ability to acquire Transportation Security Clearance (TSC)
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Ability to successfully complete Airside Vehicle Operator's Permit (AVOP) Training and obtain D/A certification
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Ability to successfully complete Aeronautical Radio Operator's Certificate (A-ROC)
Salary: $75,000
Internal candidates are encouraged to apply once they have completed 12 months in their current position.
Work Hours: These are 24/7 positions, so candidates are required to have open availability to work morning, afternoon, and overnight shifts. This position will be working full-time at Vancouver International Airport (YVR)
The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!
La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!
