About Weigh Point
Weigh Point is a trusted provider of industrial weighing solutions and scale systems. We pride ourselves on delivering exceptional customer service while providing reliable products and support to businesses across a variety of industries.
We are looking for a friendly, organized, and detail-oriented Customer Service & Administrative Assistant to join our team. This role is ideal for someone who enjoys helping customers, keeping operations organized, and working in a fast-paced office environment.
Position Summary
The Customer Service & Administrative Assistant is the first point of contact for many of our customers. This position is responsible for providing excellent customer service while supporting the day-to-day administrative operations of the office. The successful candidate will have strong communication skills, excellent organizational abilities, and a positive, team-oriented attitude.
Key Responsibilities
Customer Service
- Answer incoming phone calls and respond to customer inquiries professionally.
- Respond to emails and direct inquiries to the appropriate team members.
- Schedule service appointments and coordinate technician calendars.
- Prepare customer quotes and follow up as required.
- Process customer orders and service requests.
- Maintain accurate customer records in company systems.
- Resolve routine customer concerns and escalate issues when necessary.
Administrative Support
- Perform general office administration, including filing and document management.
- Prepare invoices, purchase orders, and other business documents.
- Assist with inventory and office supply ordering.
- Receive and distribute mail and deliveries.
- Support accounting with data entry and document preparation.
- Maintain organized electronic and paper records.
- Assist management with special projects and other administrative duties.
Qualifications
- Previous customer service or administrative experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- High attention to detail and accuracy.
- Proficient with Microsoft Office (Outlook, Word, Excel).
- Comfortable learning new software and business systems.
- Ability to prioritize multiple tasks in a busy environment.
- Professional, friendly, and dependable.
Personal Attributes
- Positive attitude and strong work ethic.
- Excellent interpersonal skills.
- Self-motivated and able to work independently.
- Team player who enjoys supporting others.
- Strong problem-solving skills.
- Reliable, punctual, and adaptable.
How to Apply
Interested candidates are invited to submit their resume along with a brief cover letter outlining their experience and why they would be a great fit for the Weigh Point team.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Weigh Point is an equal opportunity employer and is committed to creating an inclusive workplace for all employees.
Pay: $20.00-$25.00 per hour
Work Location: In person
