Why Join Serious Coffee?
At Serious Coffee, we're proud to have been locally roasting coffee in the Cowichan Valley since 1994. We believe great coffee starts with great people. Our team is passionate about quality, hospitality, and supporting the communities we serve. Whether you're beginning your café career or growing your hospitality experience, we'll provide the training, support, and opportunities to help you succeed.
Position Summary
At Serious Coffee, our Baristas are the heart of the customer experience. They are responsible for preparing exceptional coffee and food, delivering friendly and efficient service, and maintaining a clean, welcoming café environment. Every interaction should reflect our commitment to quality, consistency, and community while creating memorable experiences for every guest.
Key Responsibilities
Customer Service
- Welcome every customer with a genuine, friendly attitude.
- Take customer orders accurately and efficiently.
- Build relationships with regular guests and create a welcoming atmosphere.
- Resolve customer concerns professionally and escalate issues when required.
- Promote current products, seasonal beverages, and food offerings.
Beverage Preparation
- Prepare espresso-based beverages according to Serious Coffee recipes and standards.
- Brew coffee and tea while maintaining freshness and quality standards.
- Steam milk correctly and produce consistent microfoam.
- Prepare iced beverages, smoothies, frappés, and specialty drinks.
- Monitor beverage quality and presentation before serving.
Food Preparation
- Prepare breakfast sandwiches, wraps, and other menu items according to recipes.
- Heat and present food safely and consistently.
- Ensure proper food handling and sanitation practices.
- Monitor food freshness and rotate stock using FIFO principles.
Café Operations
- Operate the point-of-sale (POS) system accurately.
- Process cash, debit, credit, and gift card transactions.
- Maintain accurate cash handling procedures.
- Restock beverages, food displays, cups, and supplies.
- Assist with receiving deliveries and inventory counts.
- Support opening and closing procedures.
Cleanliness & Food Safety
- Maintain exceptional cleanliness throughout the café.
- Clean espresso machines, grinders, brewing equipment, and workstations.
- Wash dishes and sanitize food preparation areas.
- Follow WorkSafeBC and FoodSafe guidelines.
- Ensure customer seating areas, washrooms, and service counters remain clean and inviting.
Teamwork
- Work collaboratively with fellow team members.
- Communicate effectively during busy periods.
- Support new employees during training.
- Contribute to a positive, respectful workplace culture.
Qualifications
- Previous café, restaurant, or customer service experience is considered an asset.
- FoodSafe Level 1 certification is an asset.
- Cash handling experience is preferred.
- Passion for coffee and customer service.
- Willingness to learn and develop new skills.
Skills & Abilities
- Excellent communication and interpersonal skills.
- Friendly, professional, and approachable attitude.
- Strong attention to detail.
- Ability to multitask in a fast-paced environment.
- Reliable and punctual.
- Positive team player.
- Comfortable standing for extended periods.
- Ability to lift up to 20 kg (45 lbs).
Working Conditions
- Early mornings, evenings, weekends, and holidays may be required.
- Fast-paced café environment.
- Frequent standing, bending, lifting, and repetitive movements.
- Exposure to hot beverages, kitchen equipment, and cleaning chemicals.
A successful Serious Coffee Barista:
- Delivers consistently excellent customer experiences.
- Prepares beverages and food accurately every time.
- Works efficiently while maintaining quality standards.
- Keeps the café clean, organized, and well-stocked.
- Demonstrates teamwork, reliability, and a positive attitude.
- Takes pride in representing the Serious Coffee brand and values.
If you are looking to join a fast paced and fun work environment, then this may be the job for you!
Our work environment includes:
- On-the-job training
- Safe work environment
- Flexible working hours
- Casual dress code
- Discount on food and coffee
Job Types: Full-time, Part-time
Pay: From $18.50 per hour
Benefits:
- Casual dress
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Experience:
- Barista: 1 year (required)
Licence/Certification:
- Food Safety Certification (required)
- Serving It Right (preferred)
Work Location: In person
