Position Overview
The Credit Controller is responsible for managing and enforcing the company’s credit policies, monitoring customer accounts, ensuring timely payments, and minimizing aged debt. This role requires a balance of financial acumen, communication finesse, and analytical insight to maintain positive cash flow while building strong relationships with customers and internal teams.
The ideal candidate is proactive, detail-oriented, and confident in negotiating outcomes that align with both customer relationships and company objectives.
Key Responsibilities
- Monitor and manage customer accounts to identify and address overdue payments.
- Conduct credit checks for new and existing customers to assess financial risk.
- Communicate with customers via phone and email to collect outstanding invoices in a professional and tactful manner.
- Allocate and reconcile payments accurately across customer accounts.
- Prepare weekly and monthly aged debt reports for management review.
- Collaborate with sales and finance teams to resolve billing discrepancies or disputes.
- Negotiate and manage repayment plans when necessary.
- Maintain detailed, accurate records of communications and actions taken on all accounts.
- Recommend accounts for escalation or legal action as appropriate.
- Ensure compliance with company credit and financial control policies.
Qualifications
- 1–3 years of experience in credit control, accounts receivable, or a similar finance role.
- Solid understanding of accounting principles and financial processes.
- Strong communication and negotiation skills with a professional phone and email manner.
- Excellent attention to detail and organizational skills.
- Proficiency in Microsoft Office, particularly Excel, and familiarity with accounting software.
Preferred:
- Experience working within an ERP environment (Microsoft Dynamics GP, Business Central, SAP, Oracle, NetSuite, or QuickBooks).
- Knowledge of credit risk assessment and analysis.
- Relevant finance or accounting certification (e.g., CPA, CMA, or diploma in accounting).
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Job Types: Full-time, Permanent
Pay: $60,000.00-$65,000.00 per year
Work Location: In person
