About Us
Assist Health Supplies is a trusted provider of mobility and medical equipment solutions across Alberta. We specialize in wheelchairs, power-chairs, and adaptive devices that empower individuals to live independently and with dignity. Our team works closely with provincial and federal funders including AADL, AHS, WCB, and NIHB to ensure seamless service delivery and compliance.
Job Overview
We are seeking a dependable and customer-focused Front Desk Clerk to join our team in a fast-paced medical equipment and mobility store. We specialize in providing mobility and home healthcare solutions including wheelchairs, power wheelchairs, bathroom safety equipment, and other essential medical supplies.
This role is ideal for someone who enjoys helping people, staying organized, and working in a busy environment where customer care makes a meaningful difference.
This is an entry level position with our organization, with potential for advancement.
Role Responsibilities
- Greet and assist customers in a professional, compassionate, and friendly manner
- Answer and manage a high-volume call queue
- Direct and dispatch calls to the appropriate departments or team members
- Process customer inquiries in person, over the phone, and via email
- Assist with preparing rental equipment such as wheelchairs and mobility devices
- Ensure rental documentation is accurately completed
- Maintain a clean, organized, and professional front desk and showroom area
- Support smooth daily flow of customer traffic and service requests
What You Bring
- Strong critical thinking, problem-solving, and decision-making skills
- Exceptional attention to detail, organization, and accuracy
- Ability to triage requests, multitask effectively, and perform well in fast-paced environments
- Proven ability to remain calm under pressure and adapt quickly to changing circumstances
- Strong customer service and communication skills, with a professional and compassionate approach toward clients with mobility or medical needs
- Comfortable using phones, computers, scheduling systems, and administrative software
- Team-oriented, reliable, and able to work independently when needed
- Mindset focused on compliance, process improvement, and high standards of client care
- Previous experience in front desk operations, retail, healthcare, medical supplies, medical equipment service, or healthcare administration is an asset
- Familiarity with Alberta’s healthcare funding landscape (AADL, AHS, WCB, NIHB) is preferred
Why Join Our Team?
- Meaningful work that directly impacts people’s lives
- Supportive team culture with room to grow
- Competitive compensation and benefits
- Opportunity to shape the service experience and make a lasting impact
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Store discount
- Vision care
Work Location: In person
