Sterling Rivers is looking for a motivated and detail-oriented Junior Customer Operations Coordinator to join our dynamic team!
In this role, you will primarily focus on delivering customer service by handling inquiries, assisting with order-related issues, and providing support for our client's online platform. Additionally, you will support internal operations by assisting with order entry, maintaining accurate records, and coordinating basic shipping details as needed.
This is a great opportunity for someone who thrives in a fast-paced, office environment and wants to grow alongside a company that's scaling quickly in the online retail space.
The details
- On-Site role, 1245 Caledonia Road #200, North York, ON
- Full-time, standard business hours
- 6-month contract with possibility of extension or permanent employment
What You'll Be Doing
Customer Service & Communication
- Handle customer service inquiries with professionalism, ensuring timely and helpful responses.
- Review client requests to minimize returns and maximise customer experience.
- Provide an exceptional customer experience that leaves a positive, lasting impression while responding to multiple support tickets and inquiries daily.
- Participate in regular meetings with clients, as needed.
- Monitor product visibility and performance, ensuring accurate listings and identifying potential issues that could affect sales or visibility.
Order Processing
- Process high volumes of orders while working with EDI (our client and warehouse system).
- Ensure all orders are fulfilled within the agreed-upon timeframe for each client.
- Cross-check order details to ensure they are inline with our client agreements.
- Coordinate with our warehouse on order fulfillments and ensure products are prepared and ready to be shipped.
- Manage order modifications including, but not limited to, address changes, cancellations, shipping changes, etc.
- Maintain accurate and up-to-date databases.
What We're Looking For
- 2+ years of professional customer service, administrative, or e-commerce experience in a corporate or office setting.
- A college diploma, university degree, or related discipline is preferred.
- Experience in customer service and client-facing roles in a corporate or office setting.
- Strong communication and interpersonal skills with the ability to collaborate effectively in a team environment.
- Excellent ability to handle a multi-tasked role with good organizational skills.
- Critical thinking skills displayed by the ability to find creative solutions to problems.
- Proficiency in Excel/Google Sheets and experience using Google Workspace.
- Reliable, proactive, and eager to learn new systems and processes.
About Sterling Rivers
Sterling Rivers is a new player in the online retail industry with a growing team! Joining our team now will mean that you will grow with us!
Sterling Rivers operates under the brand Sudio Design which develops, imports and retails bathroom vanities and home and office furnishings on some of the major eCommerce platforms such as Wayfair, Home Depot and Houzz.For more information please visit:
- Our website: https://sudiodesign.com/ (https://sudiodesign.com/)
- Our LinkedIn: https://www.linkedin.com/company/sterling-rivers-inc/about/ (https://www.linkedin.com/company/sterling-rivers-inc/about/)
Equal Opportunity Employer
Sterling Rivers is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment.
For those with disabilities, accommodations are available upon request for candidates taking part in all aspects of the selection process. Please inform us within your application if you require any accommodations and every effort will be made to meet your needs.
