JOB DESCRIPTION
Lakeside Cottage Care (LCC) is a rapidly growing property management company located in the heart of cottage country, based out of Parry Sound and serving Muskoka and surrounding areas. LCC is looking to hire an office manager to join our team. The office manager would be one of the faces of our company, providing attentive service at every turn, overseeing and directing each department within our organization. Our ideal candidate will be well-versed in all areas of business, with specialized skill in interviewing, delegating, scheduling, bookkeeping and motivating, along with managing budgets, training employees and developing business strategies. He or she will be an inspiring team member ready to ensure productivity and quality performance to achieve our long-term company vision.
OBJECTIVES OF THIS ROLE
- Plan, coordinate and direct business operations to ensure the achievement of company revenue goals and documentation of expenses
- Develop, outline and implement plans and strategies to increase the profitability of company products and services
- Develop and initiate strategies to maintain employee productivity, evaluate performance and improve the quality of products and services
- Document and provide employee, business and expense reports to senior-level management
- Provide feedback and make recommendations that increase the success of marketing efforts and the effectiveness of current marketing strategies at reaching target markets
- Schedule and lead staff meetings to discuss updates, issues, feedback and to create solutions to issues that come up within the company's operations
- Train, guide and mentor employees and evaluate their performance and productivity in completing their job duties
- Assist in recruiting, hiring, training and evaluating employees and ensure staff complies with company policy and procedures
- Gain a complete understanding of specific goals and objectives
- Collaborate with the team to ensure the company is providing consistently excellent service, and that the environment is inviting and well-stocked
- Set and schedule daily objectives and schedules to achieve
- Adhere to department policies and procedures
RESPONSIBILITIES
- Ensure quality customer service and supervise a team with diverse skills and responsibilities
- Meet regularly with management to report and plan strategic plans for the team objectives
- Manage controllable expenses and supplies within approved budgets to achieve profitability targets
- Work to solve problems and create solutions that add to the growth and development of their companies
- Manage budgets, and coordinate schedules, inventory and supplies
- Monitor client satisfactions and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to management
- Track performance and conduct employee reviews
- Daily schedule adjustments and communication with clients and employees
- Stock supply, be active on job sites and meet with employees daily
- Reconcile accounts and send invoices biweekly/monthly
- Provide extensive on-site training for each service offered at LCC which will include training each new employee hired and training/checking job sites of current employees as needed
- Extensive training will include travel to various locations within 45 minutes of Parry Sound on a regular, daily basis to train and check performance of job sites
- Shopping for groceries and other supplies
- Checking mail and filing items accordingly
- Other responsibilities as needed
SKILLS AND QUALIFICATIONS
- High school diploma
- 5+ years experience in a managerial role considered an asset
- Business degree or masters considered an asset
- Strong leadership, communication, organization and collaboration skills
- Valid G class drivers licence with access to a vehicle full time is required
- Must have strategical planning and technical skills
- Competence in Microsoft Office, bookkeeping and Quickbooks
- Experience conducting performance reviews and interviews an asset
JOB DETAILS
- Expected start date: End of August/start of September
- Pay: $24-$27/hr depending on experience
- Monday to Friday, NO weekends or Holidays
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $24.00-$27.00 per hour
Benefits:
Work Location: Hybrid remote in McDougall, ON P2A 2W9
