About
Located in the heart of Vancouver’s West Broadway medical corridor, our modern family practice is anchored by a close-knit team of three dedicated family physicians committed to providing high-quality primary care.
Job Title: Medical Office Assistant
Reports to: Clinic Manager
Employment Type: Full Time/Part Time
Start Date: Immediate
Location: Vancouver
Job Purpose: To support Heather Medical Clinic Practitioners in clinic operations and in delivering patient care. We are seeking candidates who are enthusiastic, self-motivated, energetic, organized, and have good communication and interpersonal skills.
Job Duties
· Maintains patient records in the electronic medical record (MedAccess) system
· Answers inquiries by phone and in person in a helpful, respectful and efficient manner
· Maintains provider schedules by booking appointments and processing referrals as required
· Manages prescription renewals according to office protocol
· Scanning patient records and electronically filing accordingly
· Manages incoming and outgoing faxes and mail
· Coordinates patient care throughout the clinic; arriving patients, escorting patients to exam room, prepare exam rooms for minor procedures as needed and turning over exam rooms.
· Utilize the autoclave to sterilize equipment as required
· Handles sensitive medical information and follows regulations regarding confidentiality
· Completes tasks requested by physicians for patient care (calls, messages, forms etc.)
· Experience with MSP, ICBC, WCB and Uninsured Services billing procedures is a plus
Skills
· A passion for customer service and building customer relationships
· Knowledge of clinic operations and processes
· EMR experience
· Attention to detail and the ability to maintain accuracy
· Ability to work with Microsoft Office
· Great communicator (verbal and in writing)
· Excellent problems solving skills and the ability to handle patient concerns
· Self-motivated with exceptional organizational skills, ability to multitask
Education
· Medical Office Assistant Diploma/Certification is a plus but not mandatory
· Related experience or the equivalent combination of education and experience in a health care environment
· Fresh graduates are welcome to apply
Pay: $22.00-$24.00 per hour
Work Location: In person
