Job Summary
We are seeking a professional, welcoming, and highly organized Hotel Front Desk Agent to join our team. This role is essential in delivering exceptional guest service, supporting daily hotel operations, and ensuring a smooth and efficient front‑desk experience. The ideal candidate will have strong computer skills, excellent communication abilities, and previous experience in hospitality or customer‑facing administrative roles. This position offers the opportunity to work in a dynamic hotel environment where attention to detail, guest satisfaction, and multitasking are key.
Duties
- Greet guests promptly and professionally upon arrival and departure
- Manage multi‑line phone systems, handle inquiries, and direct calls appropriately
- Process check‑ins, check‑outs, reservations, and guest requests using hotel management software
- Accurately handle data entry, guest information, and payment processing
- Maintain organized filing systems and ensure proper documentation of guest records
- Assist with daily administrative tasks including email correspondence, scheduling, and reporting
- Provide exceptional customer service by addressing guest questions, concerns, and issues efficiently
- Ensure the front desk and lobby area remain clean, tidy, and welcoming
- Perform clerical duties such as proofreading documents, managing mail, and maintaining office supplies
- Coordinate with housekeeping and maintenance to ensure room readiness and resolve guest needs
- Support billing, invoicing, and basic bookkeeping tasks as required
Skills
- Proven experience with Microsoft Office and hotel management systems (Opera, PMS, or similar)
- Strong computer skills with proficiency in data entry, filing, and document management
- Previous hotel front desk or hospitality experience preferred
- Excellent customer service skills with professional phone etiquette
- Ability to manage multi‑line phone systems and high guest traffic
- Strong organizational skills with attention to detail and accuracy in typing and proofreading
- Ability to multitask and prioritize effectively in a fast‑paced hotel environment
- Experience with payment processing or bookkeeping is an asset
- Knowledge of hotel operations, reservations, and guest service standards is advantageous
- Effective written and verbal communication skills to support guest interactions and administrative tasks
Pay: $17.20-$18.65 per hour
Benefits:
Work Location: In person
