About Manion
At Manion, we believe people thrive when they're supported at work, at home, and in their communities. That's why we've built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians.
As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting, we're proud to lead with purpose and impact.
Here, you'll join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you're trusted to do your best work supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too.
At Manion, we don't just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit.
Your Role at Manion
We are looking for a motivated and service-oriented Front Office & Pension Communications Associate to join our Pension Services team in Woodbridge. This is an excellent opportunity for a recent graduate from a Business Administration or related program who is looking to launch their career in a professional, client-focused environment.
In this role, you will serve as the first point of contact for members and visitors while supporting key pension administration processes behind the scenes. You will play a critical role in delivering a positive member experience, supporting the intake and processing of pension applications, and ensuring the accuracy and confidentiality of sensitive information.
What to Expect
- Serve as the first point of contact for visitors and members, providing professional, friendly, and knowledgeable service
- Respond to pension-related inquiries and guide members through applications, eligibility requirements, and option selections
- Receive and register incoming pension applications, ensuring completeness and following up on missing information
- Process pension option packages and elections with a high degree of accuracy and attention to detail
- Prepare and distribute outgoing pension documentation via secure email or mail
- Monitor shared inboxes and respond to internal requests promptly and professionally
- Provide administrative support to the Pension Services team, including document handling and scheduling
- Assist with coordination of meetings and events, including support for Board meetings
- Maintain an organized, professional front office environment
What to Expect in Your First 90 Days
In your first 30 days, you will:
- Learn our internal systems and processes for pension administration
- Gain an understanding of our services, clients, and member inquiries
- Build relationships with your team and key internal stakeholders
By 60 days, you will:
- Handle basic member inquiries independently
- Begin processing pension applications and assisting with option packages
- Demonstrate strong understanding of documentation and workflow requirements
By 90 days, you will:
- Confidently manage front-line interactions with members and visitors
- Process pension documentation with accuracy and minimal oversight
- Contribute to a smooth and efficient front office and pension administration function
What You Bring to the Team
- Recent graduate with a Diploma or Degree in Business Administration or a related field
- 1–2 years of customer service experience, ideally in a role involving in-person interaction with clients or customers (e.g., retail, hospitality, banking, or office reception)
- Strong customer service mindset with a positive, professional demeanor
- Excellent communication skills (verbal and written)
- Strong interpersonal skills with a demonstrated ability to collaborate effectively in a shared role, maintain positive working relationships, and contribute in a team-first environment
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and ability to handle sensitive situations with tact
- Proficiency in Microsoft Office and ability to learn new systems quickly
- Exposure to or familiarity with using AI tools in a professional or academic setting (e.g., research, drafting communications, process support) is considered an asset
- Ability to speak Italian or Portuguese is considered an asset, but not required
Key Competencies
- Client Focus: Delivers a high-quality, responsive experience for members and internal teams
- Communication: Communicates clearly, professionally, and with confidence
- Teamwork: Collaborates effectively and contributes to team success
- Adaptability: Thrives in a dynamic, evolving work environment
- Organization & Time Management: Stays on track, meets deadlines, and manages competing priorities
- Digital Curiosity: Comfortable leveraging tools (including emerging technologies like AI) to improve efficiency and service delivery
What You Will Get
- Comfortable and competitive compensation and benefits.
- Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
- Benefit from flex days to maintain a healthy work-life balance.
- Engage in wellness programs to support your well-being.
- Grow your skills and knowledge through our employee education program.
Compensation
At the time of this posting, the estimated annual base salary pay range for this position is $50,000–60,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.
Why Join Manion?
At Manion, you're more than an employee, you're a valued member of a community that believes in support, respect, and meaningful connection. We put your well-being and growth front and center:
- Beyond a competitive salary, you'll enjoy generous paid time off, extended health and dental benefits, a Retirement Pension Plan (RPP), and flexible work options.
- You'll also have access to wellness support, including comprehensive mental health resources, to help you take care of your well-being both in and out of the workplace.
- Most importantly, you'll be part of a culture that supports your growth, where your contributions are recognized, your voice matters, and your success is celebrated.
Accommodation and Inclusion
Manion is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We're here to help.
If you're ready to do meaningful work and grow your career with Manion, we'd love to hear from you. Click Apply to submit your application.
This is a fun, vibrant community to work in every day. We know each other by name, our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.
