POSITION SUMMARY:
We’re looking for a hands-on Hospitality Manager who thrives in a fast-paced, member-focused environment and loves leading from the floor. This role oversees front-of-house operations across our lounge, banquets, and Club events while delivering an exceptional member experience every day.
This is an active, service-focused leadership role - not a behind-the-scenes management position. You will work alongside the team, lead service shifts, support events, coach team members, and help create a welcoming, professional, and energetic atmosphere throughout the Club.
What You’ll Do:
- Lead daily front-of-house operations and service delivery
- Work scheduled shifts alongside the team
- Hire, train, coach, and support front-of-house staff
- Support banquet and event operations
- Maintain high standards for service, hospitality, and professionalism
- Assist with scheduling, inventory, labour, and operational efficiencies
- Address member feedback with professionalism and care
- Support a positive, team-oriented culture
What We’re Looking For:
- 3–5+ years of hospitality leadership experience in restaurants, clubs, banquets, or event operations
- A hands-on, service-focused leader who enjoys working alongside the team
- Strong communication, leadership, and organizational skills
- Experience supporting scheduling, labour, inventory, and day-to-day operations
- Ability to adapt to changing service levels, priorities, and event activity while maintaining exceptional service standards
- Positive, professional, and solutions-focused approach with strong member service instincts
- Proficiency with POS systems, Microsoft Office, and general computer systems
- Knowledge of liquor licensing, food safety, and workplace safety standards
- Serving It Right certification required
- Flexible availability including evenings, weekends, and holidays
Note: Duties, responsibilities, and qualifications may evolve or change over time to meet the needs of the Club.
If you’re passionate about hospitality, leadership, and creating exceptional experiences, we invite you to apply now and join our team.
Employee Perks & Benefits:
- Excellent extended health & dental plan for eligible employees
- A generous employee recognition program
- Daily in-house employee meals & food discounts
- Free parking
- Use of Club facilities, including the fitness centre (some restrictions apply)
- Discounts with on-site physio, registered massage therapist and chiropractor
The North Shore Winter Club is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.
We believe in equal treatment and opportunity for all team members and strive to actively build a diverse workforce where everyone is treated equally.
Everyone has a responsibility to treat others with dignity and respect, and make sure all people feel included and have access to the same opportunities. We actively strive to create an environment where all persons are able to share their ideas, beliefs, and skills.
All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
Application question(s):
- Do you have access to reliable transportation?
- Do you have flexible availability to work evenings, weekends and holidays?
- Have you worked with Jonas before?
Experience:
- hospitality leadership: 3 years (required)
Licence/Certification:
- Serving It Right (required)
Work Location: In person
