JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
JLL is hiring a Project Coordinator, Workplace Technology for one of it's telecommunication clients. The Coordinator plays a critical role in supporting our client's workplace technology ecosystem, providing hands-on technical support with administrative project coordination. This position requires a highly organized professional who thrives in fast-paced, multi-faceted environments where technology and programs evolve continuously. The ideal candidate demonstrates exceptional adaptability, navigates ambiguous situations with confidence, and has a genuine passion for technology and continuous improvement.
This role has flexibility work remotely in Toronto area with requirements to be on-site with the client as needed.
What your day-to-day will look like:
Manage solution troubleshooting and support, ensuring prompt, thorough responses to stakeholder inquiries.
Support and deliver engaging demonstrations and training sessions tailored to diverse audience technical proficiency levels.
Develop comprehensive training materials including quick reference guides, video tutorials, and interactive walkthroughs that promote solution adoption.
Identify recurring pain points through support interactions and provide improvement recommendations.
Support the execution of the workplace technology roadmap, as established by Program Management..
Identify opportunities to streamline workflows, reduce manual processes, and enhance user experience across the technology portfolio.
Support end-to-end rollout activities including stakeholder communications, distribution logistics and training requirements.
Maintain a centralized project documentation repository including meeting notes, decision logs, communication templates, and stakeholder rosters.
Support the Project Manager, Workplace Technology in facilitating user testing groups and feedback collection activities.
Support vendor management, procurement and invoicing process, ensuring accuracy and timely submission to appropriate teams while maintaining budget awareness.
Act as primary point of contact for routine administrative inquiries and coordination requests.
Required Qualifications:
Minimum of 3 years relevant professional experience in operations, administrative support, project coordination, technical support, or commercial real estate environments
Demonstrated experience providing support to varied departments and teams.
Service-oriented approach with commitment to exceeding stakeholder expectations
Experience coordinating project activities and providing administrative support in technology or operations environments
Strong documentation skills with ability to create clear, user-friendly guides and reference materials
Exceptional communication skills (written and verbal) with ability to translate complex technical concepts into accessible language for non-technical audiences
Meticulous attention to detail with a strong quality assurance mindset and commitment to accuracy
Outstanding organizational skills with ability to manage multiple concurrent priorities and competing deadlines
Demonstrated critical thinking and problem-solving abilities, particularly in ambiguous situations with limited precedent
Proven resilience and adaptability in fast-paced, constantly evolving environments
Strong administrative skills with attention to process, procedures, and compliance requirements
Proficiency in Google Workspace (Docs, Sheets, Slides, Sites)
Preferred Qualifications:
Active interest in workplace technology trends, particularly PropTech, CRETech, and emerging workplace solutions
Familiarity with Agile methodologies and experience working in iterative development environments
Experience in delivering training and knowledge transfer across diverse technical skill levels
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
