Job Title: Front Desk Agent
Job Description:
Do you like being the center of attention? The Guest Service Associate is the Hyatt Place Kelowna Ambassador who provides front-line customer care to every single guest entering or calling the Hyatt Place Kelowna.
Responsibilities & Skills
- Must possess great customer service skills, problem-solving skills, and multi-tasking skills.
- Must be able to remain calm under pressure and able to work with minimum supervision.
- Must be well versed with Microsoft office and ability to stand for 8 hours.
- Working Knowledge of PMS like Opera an asset.
- Must be flexible and be available on Weekdays, Weekends, Holidays and be able to work mornings and afternoons.
- Check in and out process, answering phone calls for reservations and handling all in-house guest requests
- Pre-block reservations- Identify repeat guests, assign welcome gifts for top corporate clients
- Co-ordinate with the Sales Department for group arrivals
- Liaison with F+B staff to assist in the Hyatt Place Kelowna Bistro
- Handle customer complaints with minimum management involvement
- Work independently with minimum supervision
- Attend to other tasks assigned by the Front Office Manager and General Manager
- Assist with other departments, as necessary
Qualifications
- 1-3 years of Front Desk experience preferred
- Experience working with Microsoft Office Suite
- Opera experience preferred
- Excellent communication skills both written and verbal.
- Excellent organizational skills, meeting deadlines and client due dates
- Team player who possesses good planning and problem solving and the ability to work with other departments to exceed customer service.
- Ability to work a flexible schedule.
Benefits
· Competitive wages
· Group Medical, Dental & Life Insurance
· Hyatt Brand Employee Rate Program
The Hyatt Place Kelowna Hotel and its parent company is an equal opportunity employer that provides extensive training programs for new employees to experience immediate success.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Company events
- Flexible schedule
- On-site parking
Experience:
- Customer Service: 1 year (preferred)
- Front Desk: 1 year (preferred)
Work Location: In person
