About Us
We are a detail-oriented, service-focused company that values organization, clear communication, and doing things right the first time. Our team takes pride in maintaining efficient systems and delivering a smooth experience for both our customers and field teams.
We’re looking for a highly organized and dependable Office Manager who has a sharp eye for detail and a strong commitment to accuracy and efficiency in daily operations.
Position Overview
The Office Manager is a central part of our operations, ensuring communication flows smoothly, schedules are accurate, and information is properly tracked and reported. This role is ideal for someone who enjoys structured work, keeping systems organized, and making sure no detail gets missed.
Key Responsibilities
Customer Communication
- Answer incoming phone calls and email inquiries in a professional and timely manner
- Direct calls and messages to the appropriate departments
- Provide clear, accurate information to customers
Scheduling & Dispatch
- Book and schedule jobs with a high level of accuracy
- Coordinate crew dispatch and ensure schedules are organized and up to date
- Communicate job details and changes clearly with field teams
Operations & Reporting
- Record and maintain company statistics and job data
- Review staff reports and relay critical or time-sensitive updates to management
- Ensure information is documented correctly and consistently
Fleet & Team Coordination
- Coordinate with crew leads and mechanics regarding vehicle availability
- Help align scheduling with equipment readiness
Marketing & Online Presence
- Manage and update company social media accounts
- Make website updates as needed
- Assist in creating and sending email marketing campaigns
Qualifications
- Previous experience in office administration or office management is mandatory
- Strong organizational skills with excellent attention to detail
- Clear and professional written and verbal communication
- Comfortable managing email, scheduling systems, and digital records
- Experience with dispatching or job scheduling is an asset
- Familiarity with social media platforms and basic website editing is beneficial
What We’re Looking For
- Highly detail-oriented and process-driven
- Able to work independently and follow through on tasks thoroughly
- Values accuracy, organization, and efficiency
- Strong sense of responsibility and accountability
- Calm, methodical, and solution-focused
Job Types: Full-time, Part-time
Pay: $20.00-$25.00 per hour
Expected hours: 20 – 40 per week
Application question(s):
- Are you legally able to work in Canada?
- Are you able to reliably commute to work?
Experience:
- Office Administration: 2 years (required)
- Customer Service: 2 years (required)
Work Location: In person
